FNU EMAMUZZAMAN
Queens,USA
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ooffice Administrative
Jas Kaur Law
New York, NY
02.2024 - Current
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- receiving incoming calls , providing correct information and scheduling clients to the right department .
- Collecting data and tracked daily performances in a respective manner.
Assistant Manager
Popeyes Luisiana Kitchen
Brooklyn, New York, USA
05.2022 - 01.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Making schedule to maintain food and labour costs
- Oversaw daily financial transactions and managed cash flow to support profitability
Assistant Teacher
Hexa's Education
Sylhet, Bangladesh
02.2020 - 03.2022
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Worked with coworkers to complete tasks
Education
Bachelor of Science (B.S.) - botany
National university
moulvibazar, sylhet06.2019
High School Diploma -
MOULVIBAZAR GOVERNMENT COLLEGE
moulvibazar, sylhet05.2018
Skills
- Cost Reduction
- Sales Growth
- Sales Reporting
- Employee Scheduling
- Ms Word
- Customer Service
- Office Management
- Inbound phone call handling
- File Maintenance
- Administrative Support
Certification
Higher School Certificate
References
- Shama Azmat, Popeyes Luisiana Kitchen, District Manager, ahmedrobin559@gmail.com
- Monwar Hossain, Moulvibazar Govt College, Assistant Professor, botanymbgc@gmail.com
- Jaspreet kaur narang,ESQ , attorney at law , jaskaurlawnyc@gmail.com
Timeline
Ooffice Administrative
Jas Kaur Law
02.2024 - Current
Assistant Manager
Popeyes Luisiana Kitchen
05.2022 - 01.2024
Assistant Teacher
Hexa's Education
02.2020 - 03.2022
Bachelor of Science (B.S.) - botany
National university
High School Diploma -
MOULVIBAZAR GOVERNMENT COLLEGE