Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fnu Lakhnath

Los Angeles,CA

Summary

Early-career customer service professional with experience in airport and campus support roles. Known for strong attention to detail, clear communication, and relationship building. Skilled at answering questions, processing requests, and helping customers quickly and professionally. Ready to support efficient service and customer satisfaction.

Overview

3
3
Languages
3
3
years of professional experience

Work History

Customer Service Representative

Hallmark Aviation Services for Singapore Airlines
Los Angeles, California
08.2025 - Current
  • Supported Singapore Airlines passengers with check-in, boarding, and travel document checks.
  • Verified travel documents and boarding passes for departing travelers.
  • Assisted with gate boarding announcements and coordinated passenger flow to streamline Singapore Airlines departures.
  • Resolved baggage issues and redirected delayed luggage, ensuring timely delivery to passengers.
  • Supported unaccompanied minors, elderly travelers, and passengers needing special assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Student Helper

Santa Monica College
Santa Monica, California
04.2024 - 06.2025
  • Managed phone communications and directed messages to relevant Santa Monica College staff.
  • Assisted Santa Monica College students with front desk inquiries and provided campus navigation.
  • Developed detailed inventory of equipment and school supplies.

Education

Bachelor of Science - Finance

California State University, Long Beach
Long Beach, CA
05-2028

Associate of Science - Business Administration

Santa Monica College
Santa Monica, CA
06-2026

Skills

  • Microsoft Excel
  • Customer service
  • Attention to detail
  • Relationship building
  • Conflict resolution
  • Problem resolution
  • Inventory coordination
  • Active listening
  • Appointment scheduling

Languages

English
Professional
Hindi
Professional
Nepali
Professional

Timeline

Customer Service Representative

Hallmark Aviation Services for Singapore Airlines
08.2025 - Current

Student Helper

Santa Monica College
04.2024 - 06.2025

Bachelor of Science - Finance

California State University, Long Beach

Associate of Science - Business Administration

Santa Monica College
Fnu Lakhnath