UMER SHAKIL
Houston,TX
Summary
Unified Communication Engineer with 10+ experience in implementation, configuration, designing, upgrading and troubleshooting of Voice infrastructure.
Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SR. VOICE ENGINEER
Tailored Brands
03.2020 - Current
- Managing multi-clusters CUCM 10.5/11.5, CUC 10.5/11.5, CUEAC , Fineness , Cube Routers , SIP Circuit
- Provide subject matter expertise (SME) troubleshooting support and moves, adds, and changes for enterprise voice system.
- Working Closely with network service providers (ATT, Verizon) to order, provision, and maintenance of voice circuits.
- Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Performed ticket list management on daily basis in automated ticketing system.
- Supervise and plan migration of Tailored Brands corporate office CUCM to Microsoft Teams.
- Supervise and plan migration of Mens Wearhouse & Jose A Bank Stores from legacy voice infrastructure to Verizon WebEx Calling Solution.
- Supervise and plan E911 compliance project with Everbridge RedSky for 911 calls.
- Supervise Migration of factory/remote offices from PRI to SIP.
- Create project plan, design, and implement voice infrastructure DR in Equinix Data Center.
- Consulted with Zoom , 8X8 , NEC & Cisco to identify business and technical requirements for proposed system migration from legacy voice infrastructure to cloud.
- Configure and upgrade voice Gateways 2800, 2900, 4300 series.
VOICE / NETWORK ANALYST L2/L3
BTC Networks (Managed Services Department)
06.2018 - 01.2020
- Act as escalation for Level 2/3 Managed Services support engineer.
- Assist with monthly reports and recommendations for Managed Services Clients.
- Interface with third-party vendors as liaison between client and vendor.
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Create, request, and present technical specifications and requirements for purchasing new servers and networking equipment via quote procedure.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc using available network tools in timely fashion.
PRE-SALES ENGINEER (VOICE / NETWORK)
ICAD
06.2017 - 05.2018
- Gathering Project requirements based on Tender documents, RFPs & RFQs including “Scope of Work & Technical Specification” & Design Drawings to propose best Commercial & Technical Proposals based on best practice.
- Coordinate with solution Vendors in order to verify & confirm technical solution/offering including solution architecture, products & components.
- Studying quotations, preparing comparative statements, negotiate with subcontractors/suppliers to obtain competitively.
VOICE / NETWORK ENGINEER
BTC Networks
03.2013 - 02.2017
- Design, implementation, ongoing management and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 8.x, 9.x., 10.X.11.X.
- Prepare Cisco UCS & Cisco Business Edition Server 600 & 700 for use, configure the CIMC, install ESXI, deploying Cisco Unified Communication Manager publisher and subscriber, deploying Cisco Unified unity connection publisher and subscriber, prepare cisco router voice getaway for external calls connection from service provider.
- Configuring Call Manager features like Device Pool Configuration, LDAP System Configuration, Music on Hold, Conferencing & Transcoding, Extension Mobility, Trunk configuration, Unified IP phone Configuration Configuring VoIP dial-peers, calling search space, partitions, route group, route list, hunt list & SRST.
Education
Bachelor of Science - Electronic Engineering
Sir Syed University Of Engineering & Technology
Karachi , Pakistan2009
Skills
- Cisco Unified Communications Manager 10X,11X
- Cisco Unity Connection 10X,11X
- Cisco Unified IM and Presence 10X,11X
- Cisco Jabber
- Cisco Unified Contact Center Express (UCCX) 10X,11X
- Cisco Unified Contact Center Enterprise (UCCE) 10X,11X
- Cisco Expressways
- Cisco Webex (Calling, Messaging , Conferencing)
- Cisco Business Edition 6000 & 7000 Server
- Voice gateways and protocols Includes: H323/SIP/MGCP
- PSTN circuits (SIP, FXO,PRI)
- Media Resources (Conference Bridge, Transcoder, MTP, MOH)
- Cisco Unified Border Element (CUBE)
- Third-Party Software integration (Faxing , Call Recording , Paging , etc)
- Cisco VG224 & 310 Analog Voice Gateway
- Cisco Switch (2960,3850)
- Cisco Router (2811,2911,2921,4331 ISR)
- E911
Certification
- Cisco Certified Network Professional Collaboration (CCNP).
- Cisco Certified Specialist - Collaboration Applications Implementation
- Cisco Certified Specialist - Collaboration Core
- Cisco Certified Network Associate Routing & Switching (CCNA).
Projects (BTC Networks)
King Abdul-Aziz International Airport Development Project , Jeddah Saudi Arabia
- Worked with pre-sales team for proposing the type of telephone as per customer requirement.
- Planned the configuration for Talk-a-phone in Cisco network. Coordinate with the team of Talk-a-phone in Chicago, IL for testing issue and problems in synchronizing in Cisco network.
- Responsible for providing the design drawings & installation details for Voice Communication System and taking approval from the consultant manager.
- Was responsible for the completion of Data Center documentation like Network Implantation Plan for Data Center for Voice Systems. Deployed Cisco UCS C series server in Data Center. Installed and configured ESXi for CUCM as per the network implementation plan.
- Headed the configuration of CUCM as per Network Implementation plan.
Bank Al-Jazira & National Commercial Bank
- Configure BAJ & NCB bank CUCM, Voice gateway 2911, ISM and Cisco Unity Express for new branches.
Bupa (Insurance Company)
- Deployed complete IPT infrastructure: CUCM, CUC, IM & Presence.
Bank AL-Jazira-BAJ (MIGRATION PROJECT)
- Worked as Team member for migration of BAJ branches to new UC infrastructure 11.x.
Jazan University
- Deployed complete IPT infrastructure: CUCM, CUC, IM & Presence.
Timeline
SR. VOICE ENGINEER
Tailored Brands
03.2020 - Current
VOICE / NETWORK ANALYST L2/L3
BTC Networks (Managed Services Department)
06.2018 - 01.2020
PRE-SALES ENGINEER (VOICE / NETWORK)
ICAD
06.2017 - 05.2018
VOICE / NETWORK ENGINEER
BTC Networks
03.2013 - 02.2017
Bachelor of Science - Electronic Engineering
Sir Syed University Of Engineering & Technology
- Cisco Certified Network Professional Collaboration (CCNP).
- Cisco Certified Specialist - Collaboration Applications Implementation
- Cisco Certified Specialist - Collaboration Core
- Cisco Certified Network Associate Routing & Switching (CCNA).
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