FODAY HARRIS
Hoschton,Georgia
Summary
Dynamic and strategic leader with over 10 years of experience in technical engineering and management, seeking the position of Field Service Specialist Manager at McKesson. Adept at driving the growth and engagement of field service teams, implementing innovative technology solutions, and leading cross-functional projects to enhance customer satisfaction and retention. Committed to fostering a culture of continuous improvement and excellence within high-stakes environments.
Overview
19
19
years of professional experience
5
5
Certification
Work History
Senior Engineering Manager
Vantiva (CommScope Home Networks)
01.2022 - Current
- Leadership & Management: Direct management of a dynamic team, overseeing a budget of $6 million
- Transformed team dynamics to boost productivity and achieve critical deliverables during the challenging COVID pandemic period.
- Strategic Initiatives & Collaboration: Played a pivotal role in executing corporate initiatives, fostering team engagement, and ensuring the alignment of team efforts with customer goals
- Enhanced communication and collaboration with vendors, partners, and internal teams to optimize service delivery.
- Project Execution & Innovation: Led the successful implementation of technology and programs, significantly improving quality assurance processes and team efficiency
- Spearheaded the development of a comprehensive engagement process, establishing robust business practices and a forward-thinking field service strategy.
Engineering Manager
COMMSCOPE (ARRIS GROUP)
01.2018 - 01.2022
- Team Development & Performance: Spearheaded the recruitment, training, and motivation of a high-caliber field service team
- Managed a budget of $2 million, emphasizing cost-effectiveness and strategic resource allocation.
- Customer Retention & Engagement: Innovated engagement processes and strategies to retain existing customers, driving accountability and growth within the team
- Ensured the achievement of Management by Objectives and value-added targets for enhanced customer satisfaction.
Principal Engineer
R&D Home Networks
01.2015 - 01.2018
- Technical Leadership: Directed comprehensive manual and automated testing efforts for web and mobile products, contributing to the QA process improvement and fostering a culture of excellence and innovation.
Software Developer
Intel
01.2005 - 12.2007
- .Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
- .Reduced project costs through efficient resource allocation and budget management practices during the development process.
- Saved time and resources by identifying and fixing bugs before product deployment.
- .Expanded client offerings by staying current with industry trends, learning new programming languages, frameworks, and technologies as needed.
- .Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
- .Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
- .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
Education
MSc Information Technology (Application Development) -
AIU
Atlanta, GA01.2008
BSc Electronics Engineering -
DeVry University
Atlanta, GA01.1999
Skills
- Team Leadership & Development: Proven ability to recruit, mentor, and lead teams to exceed expectations
- Strategic Planning & Execution: Expertise in developing and executing strategies that align with corporate goals and customer needs
- Project Management: Strong background in managing complex projects with a focus on technology implementation and process improvement
- Customer Engagement & Retention: Skilled in establishing effective engagement processes and strategies to retain and grow customer relationships
- Analytical & Financial Acumen: Proficient in managing budgets, optimizing resources, and leveraging analytics for decision-making
- Communication & Collaboration: Exceptional communication and interpersonal skills, fostering collaboration across teams and with external partners
- Software Design
- Interdisciplinary Collaboration
- Public speaking ability
- System Architecture
- Business Development
Certification
- Certified Cyber Security (Penetration Tester) – Jan Bask IT Services and Consulting
- Certified Scrum Master – International Scrum Institute
- Certified Agile Coach – International Scrum Institute, among others.
Accomplishments
- Managed up to 7 projects at a time.
- Transformed a SW Quality team through streamlining workflows
- Transformed the Quality through the introduction of AI into the team's workflow.
- Resolved product issue through consumer testing.
Timeline
Senior Engineering Manager
Vantiva (CommScope Home Networks)
01.2022 - Current
Engineering Manager
COMMSCOPE (ARRIS GROUP)
01.2018 - 01.2022
Principal Engineer
R&D Home Networks
01.2015 - 01.2018
Software Developer
Intel
01.2005 - 12.2007
MSc Information Technology (Application Development) -
AIU
BSc Electronics Engineering -
DeVry University
- Certified Cyber Security (Penetration Tester) – Jan Bask IT Services and Consulting
- Certified Scrum Master – International Scrum Institute
- Certified Agile Coach – International Scrum Institute, among others.
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