Fokhrul Islam
Woodhaven
Summary
Dynamic delivery professional with a proven track record at Domino's, excelling in time management and effective communication. Successfully optimized delivery routes, enhancing customer satisfaction and operational efficiency. Skilled in team building and problem solving, consistently delivering exceptional service while training new drivers to uphold high standards.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Domino's
Brooklyn
09.2024 - Current
- Optimized delivery times by navigating routes with GPS technology.
- Trained new drivers on delivery protocols and service standards.
- Ensured safe loading, securing, and unloading of cargo.
- Delivered pizzas and menu items promptly to customers.
- Coordinated timely deliveries through effective communication with team members.
Driver
Uber and Uber Eats
Long Island City
02.2024 - Current
- Transported passengers safely to diverse city destinations.
- Delivered food orders promptly, ensuring quality and presentation standards.
- Communicated clear pick-up and drop-off instructions to customers.
- Addressed inquiries and resolved issues to provide exceptional customer service.
- Adapted efficiently to changing demands during peak hours and special events.
Retail Sales Associate
Key Food
Manhattan
04.2024 - 09.2025
- Elevated shopping experience through exceptional customer service delivery.
- Addressed customer inquiries effectively by demonstrating extensive product knowledge.
- Managed inventory, including restocking shelves and monitoring stock levels.
- Executed store opening and closing procedures, including cash reconciliation tasks.
Restaurant Team Lead
Zaitun Halal Inc
Jamaica
09.2023 - 03.2024
- Developed and implemented training programs for new hires, enhancing efficiency and customer service standards.
- Created and maintained employee schedules to optimize staffing levels and control labor costs.
- Conducted performance evaluations, providing constructive feedback to improve employee morale.
- Collaborated with kitchen staff to streamline food preparation, reducing wait times and increasing satisfaction.
Education
High School Diploma -
Hakim Ali High School
Sylhet, Bangladesh07-1987
Skills
- Time management
- Effective communication
- Double-trailer driving
- Delivery scheduling
- Team building
- Problem solving
- Inventory management
- Materials transport
- Multitasking and organization
- Customer relations
- Critical thinking
- Leadership
Languages
- Bengali
- English
- Hindi
Timeline
Delivery Driver
Domino's
09.2024 - Current
Retail Sales Associate
Key Food
04.2024 - 09.2025
Driver
Uber and Uber Eats
02.2024 - Current
Restaurant Team Lead
Zaitun Halal Inc
09.2023 - 03.2024
High School Diploma -
Hakim Ali High School