Folafunmi Ganny Dauda
Laurel,MD
Summary
Dynamic Eligibility Specialist with a proven track record of enhancing data accuracy and compliance. Excelled in training staff and streamlining processes, demonstrating exceptional communication skills and expertise in eligibility systems. Achieved significant improvements in application assessment efficiency and applicant support, embodying dedication and a keen eye for detail.
Overview
11
11
years of professional experience
Work History
Eligibility Supervisor
Deloitte (Software-Tech LLC)
12.2023 - Current
- Oversee data entry, maintenance, and accuracy of applicant information in databases.
- Ensured compliance with state, federal and organizational policies regarding eligibility standards.
- Prepare reports on eligibility determinations, trends and outcomes for management and regulatory purposes.
- Train and supervise staff on eligibility processes, policies and customer service best practices.
- Address inquires and provide guidance to applicants about the eligibility process and requirements.
- Work with other departments (e.g., legal, finance) to coordinate and improve eligibility processes
- Engage with community organizations to inform potential applicants about available programs and benefits
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Eligibility Specialist
Hope For All Staffing Agency
10.2018 - 12.2023
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Assisted clients with completing forms required for processing applications.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Provided feedback on proposed legislation impacting eligibility standards.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Reviewed applications to verify client information and resolve discrepancies.
Senior Administrative Officer
Nigerian Navy
11.2013 - 09.2018
- Delivered advice and policy guidance relating to provisional project management and business analysis.
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Implemented robust filing systems for efficient document management, resulting in easier access to essential information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Master of Arts - Business Administration
Ekiti State University EKSU | Ado Ekiti
Ekiti, Nigeria04-2018
Bachelor of Science - Economics
Ajayi Crowther University
Oyo, Nigeria07-2013
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Effective Communication Skills
- Applicant Support and Service
- Knowledgeable in Eligibility Integrated System
- Recordkeeping and Data Input
- Documentation, Paperwork and Reporting
- Public Assistance Programs
- Application Review
- Appointment Scheduling
- Eligibility Determination
- Application Assessment
Timeline
Eligibility Supervisor
Deloitte (Software-Tech LLC)
12.2023 - Current
Eligibility Specialist
Hope For All Staffing Agency
10.2018 - 12.2023
Senior Administrative Officer
Nigerian Navy
11.2013 - 09.2018
Master of Arts - Business Administration
Ekiti State University EKSU | Ado Ekiti
Bachelor of Science - Economics
Ajayi Crowther University
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