Mozella Johnson
Westmont,IL
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
23
23
years of professional experience
Work History
Eligibility Supervisor
Delta Dental Of Illinois
06.2000 - Current
- Complied with department, organization and government policies and procedures.
- Uploaded and submitted verification documents and completed applications.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Performed eligibility assistance, case management, referrals or related function.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
High School Diploma -
Proviso East
Maywood, IL06.1990
Skills
- Program Knowledge
- Documentation and Paperwork
- Effective Communication Skills
- Telephone Etiquette
- Applicant Engagement
- Interviewing
- Documentation and Reporting
- Data Entry
- Scheduling
- Employee Supervision
- Handling Complaints
- Cross-Functional Collaboration
- Customer Service
- Decision-Making
- Policy Development
Timeline
Eligibility Supervisor
Delta Dental Of Illinois
06.2000 - Current
High School Diploma -
Proviso East
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