Julie Walker
Crookston,MN
Summary
Responsible individual proficient in managing and supervising others. Passionate and motivated, with a drive for excellence. Handles tasks with accuracy and efficiency.
Overview
27
27
years of professional experience
Work History
Eligibility Supervisor
Cass County Government
Fargo, North Dakota
10.2021 - Current
- Performed eligibility assistance, case management, referrals or related function.
- Uploaded and submitted verification documents and completed applications.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Supervised 17 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
COVID Information Assistant
ND Department Of Health
Bismarck, ND
10.2020 - 10.2021
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Quality Control Technician
North Dakota Department Of Human Services
Bismarck, ND
11.2019 - 11.2020
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Generated detailed reports outlining results and recommendations.
- Identified and resolved variances to bring products in line with requirements.
- Documented findings and entered into USDA for tracking.
Job Counselor
Minnesota DEED
Crookston, MN
04.2018 - 09.2019
- Ensure that activity within the MFIP/DWP/SNAP programs conforms to State/Federal guidelines.
- Use DEED approved tests, as needed, in the assessment process.
- Identify those participants whose barriers to employment preclude immediate formal training/job search and refer to appropriate sources.
- Act a an advocate for those individuals enrolled in the MFIP/DWP/SNAP program to ensure they receive services as dictated by law and/or regulations.
- Work closely with the Area Manager in planning operational activities/goals relating to Welfare to Work Programs.
Supervisor
Cass County Social Services
Fargo, ND
08.2015 - 04.2018
- Interpret and implement policies and procedures of the SNAP, Medicaid, LIHEAP, and Child Care Programs.
- Supervise Eligibility Workers in the Economic Assistance Unit Participate in recruitment of new staff and provide initial and ongoing training to staff.
- Complete performance evaluations and related activities of eligibility workers.
- Review, evaluate and respond to various administrative reports and audits.
- Participate as a member of the Supervisory team for the Economic Assistance Unit.
- High level of verbal and written communication.
Financial Worker
Clay County Social Services
Moorhead, MN
04.1995 - 08.2015
- Administer public assistance programs such as MFIP, DWP, SNAP, Medicaid, Emergency Assistance and Child Care.
- Abide by all State/Federal rule and regulations.
- Process benefits on a timely manner.
- Advocate for clients to become successful at working off of the pubic assistance programs., Administer public assistance programs such as MFIP, DWP, SNAP, Medicaid, Emergency Assistance and Child Care.
- Abide by all State/Federal rules and regulations Process benefits on a timely manner.
- Advocate for clients to become successful at working off of Public Assistance Programs.
- Public speaking on Public Assistance Programs.
Education
Accomplishments Global Career Development Facilitator Certificate -
Normandale Community College
High School Diploma - General
Crookston Central High School
06.1988
Skills
- Administration and Management Complex Problem Solving
- Troubleshooting Operation and Control
- Instructing Coordination
- Administrative
- Benefits
- Clients
- DWP
- Government
- Policies
- Problem Solving
- Public speaking
- Recruitment
- Supervisory
- Troubleshooting
- Written communication
- Program knowledge
Timeline
Eligibility Supervisor
Cass County Government
10.2021 - Current
COVID Information Assistant
ND Department Of Health
10.2020 - 10.2021
Quality Control Technician
North Dakota Department Of Human Services
11.2019 - 11.2020
Job Counselor
Minnesota DEED
04.2018 - 09.2019
Supervisor
Cass County Social Services
08.2015 - 04.2018
Financial Worker
Clay County Social Services
04.1995 - 08.2015
Accomplishments Global Career Development Facilitator Certificate -
Normandale Community College
High School Diploma - General
Crookston Central High School
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