Arline Urrutia
Riverside,CA
Summary
Dynamic Eligibility Supervisor with a proven track record at Los Angeles County Department of Public Social Services, excelling in performance management and team supervision. Expert in quality assurance and complex problem solving, I enhanced operational efficiency and boosted team morale, ensuring compliance and timely processing of applications. Committed to integrity and excellence in service delivery.
Overview
20
20
years of professional experience
Work History
Eligibility Supervisor
Los Angeles County Department Of Public Social Services
Pomona , CA
07.2016 - Current
- Ensured compliance with department, organization, and government policies and procedures.
- Monitored daily processing of new CalHEERS applications for timely completion.
- Mentored office staff on administrative procedures and program usage, enhancing operational efficiency.
- Supervised 7-12 team members, providing feedback that boosted morale and productivity.
- Located and dispersed policies to staff for accurate case processing.
Eligibility Worker
Los Angeles County Department Of Public Social Services
Pomona , CA
11.2005 - 06.2016
- Managed processing of financial assistance and food stamp benefits applications.
- Inputted all gathered information and researched data on applicants into computer system using Leader.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using Leader.
Education
Some College (No Degree) -
Los Angeles Pierce College
Los AngelesSkills
- Performance management
- Coaching and mentoring
- Schedule coordination
- Quality assurance
- Report preparation
- Team supervision
- Customer complaint resolution
- Complex problem solving
- Attention to detail
- Integrity and honesty
- Multitasking and prioritization
- Diligent follow-through
- Goal setting
- Adaptability and resilience
Timeline
Eligibility Supervisor
Los Angeles County Department Of Public Social Services
07.2016 - Current
Eligibility Worker
Los Angeles County Department Of Public Social Services
11.2005 - 06.2016
Some College (No Degree) -
Los Angeles Pierce College
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