Erica Sanchez
Hollister,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Eligibility Supervisor
San Benito County Health & Human Services Agency
04.2019 - Current
- Plan, organize, supervise and assign work.
- Collaborate with other supervisors in coordinating the activities of staff.
- Interpret rules, regulations and policies
- Make recommendations regarding improved work methods, policies and procedures.
- Continue training of staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed eligibility assistance, case management, referrals or related function.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Completed bi-weekly payroll for up to nine employees.
Eligibility Specialist III
San Benito County Health & Human Services Agency
11.2015 - 03.2019
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Resolved discrepancies with client applications to verify eligibility.
- Devised and implemented strategies to streamline eligibility verification processes.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Trained staff on current eligibility requirements and policies.
- Established databases to track, analyze and automate eligibility application processes.
- Engaged wider departments in accurate, timely paperwork completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Worked with the Welfare Fraud Investigator regarding submission of cases to the District Attorney for prosecution.
Eligibility Specialist II
San Benito County Health And Human Services Agency
09.2009 - 11.2015
- Devised and implemented strategies to streamline eligibility verification processes.
- Trained staff on current eligibility requirements and policies.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Established databases to track, analyze and automate eligibility application processes.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Engaged wider departments in accurate, timely paperwork completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Eligibility Specialist I
San Benito County Health & Human Services Agency
09.2008 - 09.2009
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with completion of applications and paperwork.
- Assisted clients with accurate eligibility form, application and document completion.
- Devised and implemented strategies to streamline eligibility verification processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Engaged wider departments in accurate, timely paperwork completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Established databases to track, analyze and automate eligibility application processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Facilitated information and resource exchanges with external agencies to progress client applications.
Education
Associate of Arts - General Studies
Eastern Gateway Community College
Steubenville, OH09.2023
High School Diploma -
San Benito High School
Hollister, CA06.2002
Skills
- Eligibility Standards
- Entry Verification
- Service Quality
- Performance Metric
- Staff Meetings
- Workflow Processes
- Program Eligibility
- Employee Appraisals
- Unit Supervision
- Performance Monitoring
- Regulatory Compliance
- Office Organization
- Microsoft Office
- Effective Written and Verbal Communication
- Policy Interpretation
- Human Resources Department Processes
- Records Management Systems
- Compliance Requirements
- Job Assignments
- Confidential Records Management
- Customer Inquiries
- Confidentiality Requirements
- Customer Needs Assessments
- Information Updates
- Performance Feedback
- Status Updates
- Clerical Support
- Administrative Support
- Corrective Actions
- Personnel Records
- Case Management Software
- Efficient Service
- Database Maintenance
- Evaluate Performance
- Write Reports
- Staff Training
- Handling Complaints
- Enforce Policies
- Leadership and Change Management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Eligibility Supervisor
San Benito County Health & Human Services Agency
04.2019 - Current
Eligibility Specialist III
San Benito County Health & Human Services Agency
11.2015 - 03.2019
Eligibility Specialist II
San Benito County Health And Human Services Agency
09.2009 - 11.2015
Eligibility Specialist I
San Benito County Health & Human Services Agency
09.2008 - 09.2009
Associate of Arts - General Studies
Eastern Gateway Community College
High School Diploma -
San Benito High School
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