Folake Lawal
Phoenix,AZ
Summary
Compassionate Behavioral Specialist capable of working with old/young people; understands/recognizes their needs and feelings. Launders clothing and pays special attention to the physical condition of the patients. QUALIFICATIONS AND STRENGTHS Counseling Crisis management and intervention Therapeutic treatment plans Interpersonal communication Relationship building Practiced in family assessments Superior communication skills Solution-focused counseling. Competent Behavioral Health Specialist knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Icare Healthcare Services
Phoenix, AZ
02.2020 - Current
- Performed client intake procedures according to internal standards for all new admissions.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Charted on each patient daily
- Assessed patient behavior, reactions and responses to treatment plans.
Project Management Specialist
Stae of Arizona
Phoenix, AZ
09.2021 - 02.2024
- Performs redactions of all records in accordance with state statutes, as well as policies and procedures from
the Department and the Attorney General’s office - Receives, logs, reviews, and processes requests for confidential information from authorized individuals and
the public - Prints and redacts reports and case records requests; composes correspondence to the requestor
- Utilizes various databases to research records
- Maintains tracking system
- Performs other duties appropriate to the assignment
- Analyzed data from multiple sources in order to identify trends and develop solutions for process improvement initiatives.
- Coordinated communication between different teams involved in the execution of projects.
Customer Service Representative
Annoited Hands LLC
Phoenix, AZ
04.2019 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Determine the reduction of call wait times and number of calls drops from the existing Data
- These analyses helped to know and gave more insight to the number of resolution and how they were
resolved. - Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Program Service Evaluator
State of Arizona Department of Economic Security
Phoenix, AZ
05.2018 - 03.2019
- Conducted program evaluations and assessments to identify areas of improvement.
- Developed comprehensive evaluation plans for assigned programs and services such as Medicaid, SNAP and cash assistance.
- Researched best practices in designing effective programs and services.
- Evaluated existing policies and procedures related to service delivery systems.
- Performed data collection, analysis, and reporting of qualitative and quantitative results.
- Compiled research materials to support evaluation projects.
Education
Health Informatics
Grand Canyon University
Phoenix, AZ05-2021
Bachelor of Science - Business Administration
Lagos State University
Lagos Nigeria09-2007
Skills
- ADL support
- Conflict Resolution
- Activity monitoring
- Client Transportation
- Skill-Building Exercises
- Patient Care
- Crisis Intervention
- Cognitive Behavioral Therapy
- Resource coordination
- Documentation skills
Timeline
Project Management Specialist
Stae of Arizona
09.2021 - 02.2024
Behavioral Health Technician
Icare Healthcare Services
02.2020 - Current
Customer Service Representative
Annoited Hands LLC
04.2019 - 03.2020
Program Service Evaluator
State of Arizona Department of Economic Security
05.2018 - 03.2019
Health Informatics
Grand Canyon University
Bachelor of Science - Business Administration
Lagos State University
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