Folarin Orukotan
Rosenberg,TX
Summary
Experienced Project Manager with over 10 years in the Information and Communication Technology (ICT) and ISP industry. Proven expertise in project management, network administration, and solutions development. Adept at leading cross-functional teams, managing large-scale deployments, and implementing process improvements. Highly skilled in troubleshooting, analytical thinking, and maintaining optimal network performance. Committed to achieving company objectives through innovative solutions and effective team leadership.
Results-driven engineering professional prepared for challenges of system deployment and integration. Proven track record in streamlining deployment processes and ensuring high system reliability. Known for collaboration and adaptability, consistently meeting project goals. Proficient in automation, scripting, and network configuration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Deployment Engineer
Marco Technology LLC
03.2024 - Current
- Provided technical support and remote assistance to clients, escalating when necessary
- Reviewed systems and recommended technical/process improvements to enhance efficiency
- Identified recurring issues and proactively suggested solutions to improve network performance and reliability
- Maintained client documentation and utilized remote monitoring and management tools for network performance analysis
- I Led full deployment of wireless devices across various environments, ensuring seamless integration
- I Managed a network infrastructure supporting 1,000+ users across multiple locations, ensuring 99.9% network uptime through proactive monitoring and maintenance.
- Monitored 100+ critical data center infrastructure components, including HVAC, UPS, and power systems, preventing downtime incidents and ensuring continuous operations.
- Evaluated new tools and technologies that could improve the efficiency of the deployment process, staying current on industry trends.
- Reduced downtime during deployments by closely monitoring performance metrics and proactively addressing issues.
- Collaborated with cross-functional teams to develop comprehensive deployment plans, ensuring successful project completion.
Network Engineer L2 (Site Lead)
Service Global Inc.
07.2022 - 03.2024
- Maintained data center equipment and software, performing regular troubleshooting and process improvements
- Prepared and regularly updated project reports, including lite audits
- Provided helpdesk support, troubleshooting, and resolved user issues
- Administered and maintained Microsoft Active Directory, DNS, Group Policies, Exchange Server, SQL Server, Office 365, Windows 10 Pro, and Linux
- Managed IPS/IDS, firewall, antivirus, antispam, and antimalware solutions for maximum network protection
IT Systems Support Specialist (Network Administrator)
Texas Department of Criminal Justice
08.2013 - 06.2021
- Installed, configured, upgraded, maintained, and troubleshooted desktop servers, switches, firewalls, and related networking equipment
- Acted as first responder to trouble tickets involving LAN/WAN/WLAN switching, network protocols, cabling, PC server issues, and telephony devices
- Administered and maintained unified communications systems, VoIP phone systems, and related equipment
- Provided training to users on hardware and software usage
- Managed structured cabling projects, deploying 10,000+ feet of Cat6 and fiber optic cabling, optimizing network efficiency and reducing connection failures by 25%
- Delivered Level 2 & 3 IT support to over 500 users, reducing average ticket resolution time from 48 hours to 12 hours through improved workflows and automation.
- Coordinated with vendors for timely procurement and installation of essential hardware components.
- Assisted in the migration of legacy systems to modern platforms, minimizing disruptions to daily operations.
- Streamlined helpdesk support for faster response times and increased end-user satisfaction.
- Implemented preventative maintenance schedules which resulted in decreased instances of equipment failure or malfunction.
- Enhanced data security with regular system backups and implementation of robust antivirus measures.
- Developed comprehensive documentation to guide users through troubleshooting processes and promote selfsufficiency.
- Established strong working relationships with colleagues across departments fostering collaboration on interdepartmental projects.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
Network & VSAT Engineer
Technology Momentum LLC
, TX
04.2013 - 08.2013
- Collaborated with other network engineering teams and service suppliers for escalations
- Performed routine maintenance on wireless network elements to ensure optimal performance
- Identified and resolved network issues, ensuring compliance with service response times
- Resolved a major WAN outage affecting 5 branch offices by collaborating with ISPs and reconfiguring BGP settings, restoring connectivity within 4 hours (50% faster than SLA expectations).
- Identified and mitigated a zero-day ransomware attack, preventing data loss for 1,000+ endpoints, and implementing proactive security measures to reduce future risks.
- Established a strong reputation for quality workmanship in the installation of complex antenna systems.
- Developed custom solutions to meet unique client requirements in various industries, such as oil and gas, maritime, and military applications.
- Trained clients on the proper use of VSAT equipment to maximize system performance and user experience.
- Strengthened relationships with vendors through regular communication and collaboration on equipment specifications, pricing negotiations, and support agreements.
- Delivered excellent customer service during on-site visits, consistently receiving positive feedback from clients for professionalism and expertise.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Analyzed and interpreted data to identify trends and recommend improvements.
Lead Technical Installer
TMB Energy Services Ltd.
01.2012 - 04.2013
- Established and grew business connecting Nigerian businesses/residences with energy and security equipment
- Led a team of five field professionals, delivering high-quality installation and maintenance projects
- Supported networking systems, platform configurations, and implemented network security solutions
- Delivered Level 2 & 3 IT support to over 500 users, reducing average ticket resolution time from 48 hours to 12 hours through improved workflows and automation.
- Monitored 100+ critical data center infrastructure components, including HVAC, UPS, and power systems, preventing downtime incidents and ensuring continuous operations.
- Laid out materials and system components to prepare for installation.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
- Worked with diverse types of weather and ground conditions.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Computer Server Engineer III
Lagos State Ministry of Science and Technology
10.2009 - 04.2013
- Troubleshooted user applications and provided network support
- Installed and configured network equipment, maintaining network connectivity and performance
- Managed disaster recovery and backup systems, and recommended security improvements
- Boosted system reliability by conducting thorough testing and troubleshooting procedures.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and emerging technologies.
- Collaborated with cross-functional teams to ensure seamless integration of server infrastructure.
- Maintained up-to-date documentation on server architecture, enabling efficient knowledge transfer within the team.
- Optimized network performance by collaborating with network engineers to fine-tune settings and configurations.
- Assisted in capacity planning, allowing for accurate prediction of future hardware requirements for organizational growth.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Education
Bachelor of Science - Computer Engineering
Olabisi Onabanjo University
Ogun Nigeria 09.2009
Skills
- Helpdesk and Customer Support
- Wireless Installation and Configuration
- Access Point Troubleshooting
- Network Administration
- Network Security
- CAT 6 Cabling and Low Voltage Installation
- Project planning
- Management and evaluation
- Primavera P6
- Microsoft project
- Reporting and documentation
- Quality/control and Risks evaluation and stimulations
- Advanced Security Software Deployments
- Network Design and Implementation
- Data Center Support
- Mac OS
- Windows OS
- Windows Servers
- Microsoft Exchange Server
- Server Management
- VMware
- Hyper-V Backup solutions
- Infrastructure automation
- Software testing methodologies
- Project management fundamentals
- Incident management
- Scripting languages proficiency
- Network administration
- ITIL framework
- System administration
- Virtualization technologies
- Configuration management
- Disaster recovery planning
- Technical support
- Agile development methodologies
Accomplishments
- Successfully completed video survalance within budget and ahead of schedule.
- Served as Lead deployments on cisco meraki wireless implementation.
- Employee 4 technical leads at NSC global to complete a pending project.
- Achieved 80% success rate through effectively helping with vendors pending supply's.
- Documented and resolved issues at hand which led to project completion.
- Supervised team of 4 groups of team at same thing on a roll out implementation of smart alarm cards for PDU at a data center at same time .
- Designed a new workflow to improve overall query performance.
Certification
- CompTIA A
- CompTIA Network
- CompTIA Security+
- CCNA
- Microsoft Azure
- PMP (Project Management Professional)
Languages
English
Full Professional
Timeline
Lead Deployment Engineer
Marco Technology LLC
03.2024 - Current
Network Engineer L2 (Site Lead)
Service Global Inc.
07.2022 - 03.2024
IT Systems Support Specialist (Network Administrator)
Texas Department of Criminal Justice
08.2013 - 06.2021
Network & VSAT Engineer
Technology Momentum LLC
04.2013 - 08.2013
Lead Technical Installer
TMB Energy Services Ltd.
01.2012 - 04.2013
Computer Server Engineer III
Lagos State Ministry of Science and Technology
10.2009 - 04.2013
Bachelor of Science - Computer Engineering
Olabisi Onabanjo University
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