Ayisha McCullough
Irvington,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Business Services Support Professional
Comcast
11.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Technical Support Representative
Kastle Systems
10.2013 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Emergency Dispatcher
MTA Transit Authority
09.2017 - 08.2018
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Developed strong relationships with local hospitals, resulting in seamless coordination during medical emergencies.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO04.2021
GED -
Jamaica High School
Jamaica, NY01.1997
Skills
- Microsoft Office
- Networking
- Calm Under Pressure
- Problem Resolution
- Active Listening
- Relationship Building
- Data Entry
Timeline
Business Services Support Professional
Comcast
11.2022 - Current
Emergency Dispatcher
MTA Transit Authority
09.2017 - 08.2018
Technical Support Representative
Kastle Systems
10.2013 - Current
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
GED -
Jamaica High School