Akshita Singh

Relationship Management:

• Support customer all interactions following completion of implementation via regular status meetings and quarterly business reviews
• Communicate and capture items on product roadmap and articulate technical requirements & key architecture considerations for development and implementation
• Manage SLAs, subscription margin targets and contract renewals
• Articulate technical topics to lay audiences, such as explaining what an API is
• Have a strong understanding of the payer & provider marketplace
• Create and maintain customer landing pages
• Drive internal documentation and communication with Engineering, Data and Product teams on customer implementation and success workstreams
• Act as a source of knowledge for both with the customer and internally on platform specifics
• Work closely with the implementation/customer success leader to project manage specific workstreams
• Partner with the PMO office to identify and develop best practices to reduce implementation time and enhance customer satisfaction

Tech/Product Development:

• Proactively analyze and identify areas for improvement in current processes and workflows
• Experience implementing cloud solutions & working with cloud service providers like AWS
• Strong knowledge of healthcare security standards, including HIPAA
• Experience with healthcare interoperability including HL7 FHIR & USCDI standards
• Experience working with healthcare claims and clinical data
• Provide support to the Data engineering team through data mapping, infrastructure management and researching potential engineering solutions
• Collaborate with the 1up sales and product teams to design solutions to be built on the customers’ 1upHealth platform
• Partner with the 1upHealth Product team to identify new features and requirements based on customer feedback

Payer Relations:

• Processed incoming data files, manual enrollment creation tasks, and/or payer approval and rejection information
• Supported and responded to providers and partners via ticketing system, email, and portal
• Defined and drove process efficiencies by coordinating with product and engineering teams

Product Development:

• Worked closely with engineers to identify issues and develop prototypes for products
• Participated in creating, testing, and launching/implementing of new product developments
• Worked with product management team to ensure future and existing products are efficient
• Participated in cross-functional teams to establish milestones and objectives to execute product development plans

• Managed and update the ACT.md website, including all website pages, landing pages, blog posts, templates, etc
• Generated new marketing-qualified leads (MQL) and sales-qualified leads (SQL), by converting site traffic
• Wrote/coordinated creation of blog posts to attract qualified audiences to our website and support SEO goals
• Manage social media profiles and presence, including Twitter, LinkedIn, Instagram, and
• Facebook
• Wrote and produced emails for use in marketing automation and email programs

• Supported sales outreach and opportunity generation by contacting executives at other healthcare B2B organizations
• Delivered live product demonstrations and delivered successful hand-offs to senior sales colleagues
• Worked closely with Implementations and Account Services team to prospect within current customer accounts
• Support company executives and senior sales colleagues
• Engaged in social media marketing and tracked relevant news on a daily and weekly basis for prospecting
• Maintained an understanding of trends/issues within healthcare industry
• Networked with industry influencers, professional associations, consultants, and existing clients