Adam Burgess
Daytona Beach
Summary
Experienced Supervisor, leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
Work History
RTS Lead/Supervisor
1UP Logistics
01.2022 - Current
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated workers about proper safety procedures to prevent accidents and injuries.
Delivery Associate
1UP Logistics
12.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
Restaurant Manager
Burgey's Tiki Bar
01.2017 - 07.2021
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Bartender
Skoogs Pub
01.2015 - 01.2017
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Law Enforcement Justice Administration
Western Illinois University
Macomb, IL12-2016
Skills
- Team management
- Schedule development
- Conflict resolution
- Operations management
- Goal oriented
- Task delegation
- Staff management
Timeline
RTS Lead/Supervisor
1UP Logistics
01.2022 - Current
Delivery Associate
1UP Logistics
12.2021 - Current
Restaurant Manager
Burgey's Tiki Bar
01.2017 - 07.2021
Bartender
Skoogs Pub
01.2015 - 01.2017
Bachelor of Science - Law Enforcement Justice Administration
Western Illinois University
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