Ian McGarry
Old Bethpage
Summary
Detail-oriented IT professional with hands-on experience in systems administration, technical support, cybersecurity, Microsoft 365 administration, and infrastructure management. Proven ability to troubleshoot complex technical issues, improve operational efficiency, and support secure enterprise environments. Experienced supporting government subcontracting compliance requirements while maintaining reliable and secure IT systems. Strong communicator with a customer-focused mindset and a passion for helping organizations succeed through technology.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Hitemco LLC
Old Bethpage, NY
01.2025 - Current
- Protect sensitive government data and support compliance requirements for DOE and DOD-related operations.
- Develop and maintain network and systems documentation for organizational certifications and audits.
- Administer Microsoft 365 environments, including user management, permissions, and security configurations.
- Support cybersecurity initiatives for government subcontracting requirements.
- Configure, troubleshoot, and maintain firewall infrastructure and network security systems.
- Manage multiple server environments and maintain system reliability and uptime.
- Coordinate and manage IT-related projects across the organization.
Support Technician
SLCE Architects
New York, NY
01.2023 - 01.2025
- Streamlined software deployment processes for over 100 staff members, improving efficiency and productivity.
- Provided technical support to employees, ensuring system reliability and minimizing downtime.
- Assembled, configured, and troubleshot desktop and laptop systems for end users.
- Developed a custom Linux server for PXE boot installations to optimize deployment processes.
- Maintained system security through updates, antivirus monitoring, and proactive maintenance.
- Configured user accounts and managed onboarding access for new personnel.
Support Technician
Insite Software Inc.
Henrietta, NY
- 12.2020
- Assisted estimators and project managers with engineering software support and troubleshooting.
- Diagnosed and resolved software issues for customers through technical support channels.
- Tested newly developed software and communicated directly with developers regarding bugs and improvements.
- Managed incoming support calls and escalated issues to appropriate personnel when necessary.
Operations Assistant Intern
Dolomite Products
Penfield, NY
06.2019 - 03.2020
- Assisted with plant operations involving metal bins, chutes, and conveyor systems.
- Developed a preventative maintenance tracking system using Microsoft Groups and SharePoint across eight plant locations.
- Improved maintenance visibility and operational tracking throughout multiple facilities.
Injection Molding Machine Operator
Apollo Optical Systems Inc.
Henrietta, NY
07.2014 - 08.2017
- Operated injection molding equipment while following ISO quality and safety procedures.
- Improved product documentation and production workflows.
- Manufactured plastic optics used in heads-up displays, LED lighting systems, flashlights, and ATM machines.
- Trained new employees on production line standards and procedures.
Education
Bachelor of Technology Management - Manufacturing
SUNY Oswego
Oswego, NY01-2019
Certificate - Engineering Fabrication and Technology
Churchville-Chili Senior High School
Churchville, NY01-2014
Skills
- Systems & Infrastructure
- Security & Administration
- Support & Operations
- Microsoft 365 Administration
- Endpoint Security & Antivirus
- Technical Support & Troubleshooting
- Windows Administration
- Cybersecurity Practices
- Customer & End-User Support
- Linux Server Administration
- Firewall Configuration & Management
- Hardware Assembly & Repair
- PXE Boot Deployment
- User Account & Access Management
- Software Deployment
- Network & System Maintenance
- SharePoint & Microsoft Groups
- Project Coordination
Certification
CompTIA A+ Certification
Timeline
IT Systems Administrator
Hitemco LLC
01.2025 - Current
Support Technician
SLCE Architects
01.2023 - 01.2025
Operations Assistant Intern
Dolomite Products
06.2019 - 03.2020
Injection Molding Machine Operator
Apollo Optical Systems Inc.
07.2014 - 08.2017
Support Technician
Insite Software Inc.
- 12.2020
Certificate - Engineering Fabrication and Technology
Churchville-Chili Senior High School
Bachelor of Technology Management - Manufacturing
SUNY Oswego
Professional Strengths
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Experience supporting enterprise users and secure IT environments
- Comfortable working independently and collaboratively within teams
- Adaptable and committed to continuous professional development