Chue Thao
Tega Cay,SC
Summary
Experienced technician with over 15 years in diagnosing, repairing, and configuring scanning equipment in high-volume environments. Proven ability to troubleshoot issues, manage part replacements, and maintain detailed service records. Skilled in training new team members, improving standard operating procedures, and delivering consistent, hands-on support under pressure.
Overview
16
16
years of professional experience
Work History
Technician II
Honeywell, Inc
09.2009 - Current
- Diagnose and troubleshoot handheld scanners, identifying hardware faults, software issues, or configuration errors.
- Configure scanner systems and validate functionality before and after repairs.
- Repair or replace damaged components; initiate part orders when replacements are unavailable.
- Train and support new technicians in repair procedures, workflow expectations, and quality standards.
- Contribute to the development and maintenance of SOPs to ensure consistency and efficiency across the service line.
- Accurately document service activities and equipment status in CRM and ERP systems.
- Monitor tools, test equipment, and repair stations to ensure all assets are calibrated and functioning properly.
- Participate in team discussions to review performance metrics, identify process inefficiencies, and recommend improvements.
- Perform precision soldering and desoldering on circuit boards and electronic components to restore functionality and ensure long-term reliability of scanner units.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Diagnostics
- Troubleshooting
- Configuration
- Soldering Repair
- ERP (SAP)
- CRM
- SOP Development
- Training
- Documentation
- Parts Ordering
- Calibration
- Process Improvement
- Workflow Optimization
- Performance Monitoring
- Team Collaboration
- Quality Control
- Equipment Maintenance
Languages
English
Timeline
Technician II
Honeywell, Inc
09.2009 - Current
High School Diploma -
Cornerstone Christian Correspondence School
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