Fontella Keesee
Phoenix,AZ
Summary
Certified Medical Assistant looking to leverage extensive life experience and transferable skills to make a meaningful career change. Possess a sound understanding of medical support and clerical tasks—exceptional people skills emphasizing patient care, written and verbal communication, and customer service excellence. Outstanding multitasker experienced in building diverse, collaborative teams of character focused on superior job performance. Willing to travel with the job and work flexible hours, including weekends.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Lyrad Health
06.2023 - 01.2024
- Streamlined administrative tasks for increased office productivity, including patient scheduling and recordkeeping; reduced mistakes by 25%.
- Conducted routine diagnostic tests, such as EKGs and lab work, contributing to accurate diagnoses and treatment plans.
- Prepared samples for laboratory transport;
- Increased clinic efficiency by assisting in the development of new processes for inventory management and supply ordering.
- Interviewed patients to obtain medical information and vitals, including temperature, height, weight, vision, and hearing.
- Prepared examination rooms with appropriate supplies before appointments, ensuring smooth transitions between patient visits.
- Assisted physicians with physical exams, injections, and patient care plans.
- Performed EMR and medical records management, including filing, organizing, and scanning documents.
- Initiated and followed through on authorizations, referrals, and medication refills.
- Assisted in training new medical assistants, provided guidance and shared expertise to ensure their smooth integration into the practice.
- Welcomed new patients via phone, email, and in-person; communicated with established patients regarding appointments and follow-ups.
Legal Analyst
Southern Glazers Wine and Spirits
06.2021 - Current
- Provides the Legal Department; which includes Equal Employment Opportunity, Employee/Labor Relations, Human Resources, and Compliance teams with analytical support, administrative reporting, and case management service.
- Analyze administrative data from various sources to develop trends and patterns to provide comprehensive reports to coworkers and upper management.
- Collaborates with executive leadership and legal staff to identify system improvements and enhancements; recommends and implements solutions to help optimize its case management system.
- Manages permissions, access, personalization, and similar system operations and settings for system users.
Employee Relations Specialist (Investigations)
Vectrus
12.2020 - 05.2021
- Conducted complex global workplace investigations related to policy and various violations (e.g., sexual and workplace harassment, unfair employment practices, termination process, and enforcement of Title VII and other employment-law discrimination violation allegations, etc.).
- Managed busy workload; managed 8-10 cases per week.
- Created, reviewed, and issued performance improvement plans (PIP) to address and improve job performance issues for all levels of employees; team building; individual and team development.
Human Resources Intern
Spectrum
08.2020 - 12.2020
- Military Corporate Intern with HR and Operations department.
- Assisted HR Recruiter and managers on various projects including recruitment, interviewing, and qualifying applicants for employment.
- Helped establish a presence on various platforms utilized by Veteran recruits to assist with the company’s goal of increasing its Veteran workforce from 7% to 11%.
- Assisted HR Coordinator with onboarding and new hire orientation for seamless transition of inbound employees.
Operations Manager
United States Army
05.2018 - 08.2020
- Managed organization development, employee relations, and talent management of 3,300 personnel in forty-eight skill sets from entry-level positions to Senior Project and Section Managers.
- Planned, directed, and organized resources by determining equipment, materials, number of personnel, and types of skills required to maintain operational goals and meet long-range objectives; increased productivity by 15%.
- Interpreted, recommended, and assisted with drafting policies and procedures relating to HR and Operational needs; ensured consistency and regulatory compliance.
Senior Human Resources Generalist
United States Army
01.2016 - 05.2018
- Principal HR advisor to a staff of two hundred employees on standard operating procedures, personnel, recruitment, onboarding, benefits, compensation, training, leadership development, conflict resolution, succession planning, HRIS, regulatory compliance, and employee award and recognition programs.
- Identified gaps in Diversity and Inclusion, Equal Opportunity, and Sexual Harassment training; implemented monthly company-wide employee training to update employees on changes; incident reports decreased by 20%.
- Met retention goals for four consecutive quarters; 40% of current employees remained with the organization.
Education
Certificate - Medical Assistant
The College of Health Care Professionals
Dallas, TX08.2023
Associate of Applied Science - Medical Assisting
Daymar College
Clarksville, TN05.1999
Skills
- Perform vitals, vision screenings, and POCT (point of care testing)
- Skilled in Phlebotomy
- Administer injections and medications
- Proficient with EKG
- EMR / EHR Management
- Understand basic dosage calculations
- Patient Education
- Organizational Skills
- HIPPA Compliant Professional
- Military Veteran
Certification
- Nationally Registered Certified Medical Assistant (NRCMA)-2023
- Professional in Human Resources Certification (PHR)-2020
- First Aid/BLS, American Red Cross-2023
- CPR/AED, American Heart Association-2023
- OSHA Certified-2020
- Certified Instructor-2016
References
References available upon request.
Timeline
Certified Medical Assistant
Lyrad Health
06.2023 - 01.2024
Legal Analyst
Southern Glazers Wine and Spirits
06.2021 - Current
Employee Relations Specialist (Investigations)
Vectrus
12.2020 - 05.2021
Human Resources Intern
Spectrum
08.2020 - 12.2020
Operations Manager
United States Army
05.2018 - 08.2020
Senior Human Resources Generalist
United States Army
01.2016 - 05.2018
Certificate - Medical Assistant
The College of Health Care Professionals
Associate of Applied Science - Medical Assisting
Daymar College
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