Michelle Mattes
Bedford,TX
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Looking for a place to grow while pursuing a degree in nursing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Texas Health Physician Group
Grapevine, Texas
02.2022 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Handled general office duties to support administrative staff during peak hours.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Cleaned and maintained medical equipment following procedures and standards.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Prepared treatment rooms for patient examinations.
- Assisted with scheduling patient appointments and follow-up visits.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Educated patients about medications, procedures and physician's instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Explained treatment procedures and physicians' instructions.
Customer Service Manager
Toula Manufacturing
Grapevine, TX
02.2009 - 05.2020
- Accounts Manager Supervisor • Data entry, filing, and performing all administrative duties February 2009 - May 2020 • Excellent customer service skills, promoted the store, organized events, and company gatherings • Worked closely with Logistics to ensure product production from China to Grapevine is delivered timely to our customers • In charge of supervising and training four other Account Managers • Built relationships with boutique owners, buyers, and third-party vendors, striving to ensure orders are delivered correctly.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Associate of Arts - Nursing
Tarrant County College
Fort Worth, TX01-2022
Certified Medical Assistant - Certified Medical Assistant
Medical Career Training
Bedford, TX12-2021
High School Diploma -
Mabank High School
Mabank, TX05-1995
Skills
- Patient assessment
- EHR management
- Injections administration
- Vital signs measurement
- Laboratory specimen collection
- Appointment scheduling
- Strong organizational and customer skills
- Perform patient vitals accurately and efficiently
Trained in adult and infant injections: intradermal, subcutaneous, and intramuscular injections
- Mastered patient intake and assessment, SOAP notes, and EMR system
- Assist the physician in sterile procedures, sterile setup, and breakdown
Trained in various venipuncture techniques: ETS, Butterfly System, and Hypodermic Needle
- Skilled in capillary collections for infants, and POCT analyzers
- Trained in collecting non-blood specimen collections
- Complete training on waived complexity testing: flu screen, strep screen, urine dip analysis, and HCG urine and serum
Trained in specimen processing and preparation, aliquoting specimens, centrifuging, and handling
Possess excellent verbal and written communication skills
- Skilled in collecting blood in the correct order of draw, and knowledge of laboratory tests and the corresponding collection tubes
- EKG lead placement for 3, 5, and 12 lead EKGs
- Knowledge of basic operating systems: Microsoft Word, Excel, PowerPoint, the Internet and Epic
Certification
- Certified Medical Assistant
- Certified phlebotomist
Timeline
Certified Medical Assistant
Texas Health Physician Group
02.2022 - Current
Customer Service Manager
Toula Manufacturing
02.2009 - 05.2020
- Certified Medical Assistant
- Certified phlebotomist
Associate of Arts - Nursing
Tarrant County College
Certified Medical Assistant - Certified Medical Assistant
Medical Career Training
High School Diploma -
Mabank High School
Similar Profiles
Charyce Hart, LVNCharyce Hart, LVN
Safety Officer at Texas Health Physician GroupSafety Officer at Texas Health Physician Group
Kimberly WallaceKimberly Wallace
Appointment Scheduling Specialist at Texas Health Physician Group Heart & VascularAppointment Scheduling Specialist at Texas Health Physician Group Heart & Vascular
TYANNA MITCHELLTYANNA MITCHELL
Medical Assistant at Texas Health Physician GroupMedical Assistant at Texas Health Physician Group