Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Ford

Lancaster,PA

Summary

Highly-motivated employee with desire to take on new challenges with customer service, multitasking, and time management abilities. Detail oriented and able to learn new concepts quickly.

Overview

7
7
years of professional experience

Work History

Delivery Driver

DoorDash
Lancaster, PA
05.2021 - Current
  • Delivered fresh food to customers across local area.
  • Analyzed customer address to determine best route for timely delivery.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Followed all safety protocols while driving.
  • Provided excellent customer service throughout the delivery process.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Identified potential problems or complaints from customers and took appropriate action as necessary.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.

Unloader Associate

Henry Schein
Denver, PA
02.2019 - 06.2019
  • Organized and stacked product in designated areas according to size, type, style, color or product code.
  • Followed proper lifting techniques when moving heavy items manually or with mechanical assistance.
  • Operated a variety of material handling equipment such as conveyor systems, order pickers, reach trucks, power jacks and other related warehouse machinery.
  • Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Utilized RF scanners to accurately record product information into the computer database.
  • Loaded and unloaded packages from loading dock to trucks.

Store Manager

Light Street Vapor
Baltimore, MD
03.2017 - 03.2019
  • Implemented successful business strategies to increase revenue and target new markets.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

Some College (No Degree) - Welding Technology

Harrisburg Area Community College
Harrisburg, PA

High School Diploma -

Cocalico Senior High School
Denver, PA

Skills

  • Dependable and Reliable
  • Customer Service
  • Exceptional Written and Verbal Communication Skills
  • Valid Driver's License
  • Heavy Lifting
  • Inventory Control
  • POS Systems
  • Employee Training
  • Promotional Planning
  • Sales Expertise
  • Store Opening and Closing
  • Advertising and Marketing
  • Equipment Operation
  • Workplace Safety
  • Willing to Learn

References

References available upon request.

Timeline

Delivery Driver

DoorDash
05.2021 - Current

Unloader Associate

Henry Schein
02.2019 - 06.2019

Store Manager

Light Street Vapor
03.2017 - 03.2019

Some College (No Degree) - Welding Technology

Harrisburg Area Community College

High School Diploma -

Cocalico Senior High School

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Michael Ford