Summary
Overview
Work History
Education
Skills
Timeline
Generic

Forrest Caswell

Summary

  • Efficient, professional customer service associate with 10 years of experience providing exceptional customer service while maintaining a high level of professionalism
  • Committed to success and customer satisfaction as part of a team of motivated professionals that developed custom solutions
  • Smart, energetic sales technician with experience generating positive customer feedback and increasing sales

Overview

9
9
years of professional experience

Work History

Field Service Technician

Sleep Number Corporation
10.2020 - 11.2023
  • Established personal connections with customers, exceeding customer service expectations
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
  • Built rapport with clients by providing quality customer service and problem solving
  • Proficiently managed order picking, fulfillment, inventory, and asset tracking processes
  • Able to successfully navigate a team environment with clear communication and a team player
  • Created a team culture of exceeding customer expectations
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Environmental Technician

EFR Env
07.2018 - 09.2020
  • Maintained a management focus on preventing and repairing equipment
  • COVID-19 decontamination response
  • Hazardous material emergency clean up response
  • Emergency response for military installations
  • Roadside clean up

HVAC Technician

Courtesy Refrigeration
12.2015 - 06.2018
  • Installation and construction of walk in freezers and coolers
  • Customer service
  • Preventative maintenance on commercial HVAC/R systems
  • Maintain inventory and overall organization of warehouse

Delivery Driver

Pizza Hut
01.2015 - 10.2015
  • Trained new drivers on the company's delivery process and effective customer service practices
  • Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
  • Efficiently made deliveries within time of schedule in order to benefit both customer and company
  • Navigate customer complaints in a positive and endearing manner

Education

HVAC/R - HVAC/R

RSI Refrigeration School
Phoenix, AZ
11.2015

High School Diploma -

Imperial High School
Imperial, CA
06.2013

Skills

  • Customer service
  • Time management
  • Communication skills
  • Microsoft Suite
  • Computer skills
  • Inventory control
  • Account management
  • Hospitality
  • Leadership
  • Guest services
  • Documentation review
  • Leadership

Timeline

Field Service Technician

Sleep Number Corporation
10.2020 - 11.2023

Environmental Technician

EFR Env
07.2018 - 09.2020

HVAC Technician

Courtesy Refrigeration
12.2015 - 06.2018

Delivery Driver

Pizza Hut
01.2015 - 10.2015

HVAC/R - HVAC/R

RSI Refrigeration School

High School Diploma -

Imperial High School
Forrest Caswell