Forrest Caswell
Summary
- Efficient, professional customer service associate with 10 years of experience providing exceptional customer service while maintaining a high level of professionalism
- Committed to success and customer satisfaction as part of a team of motivated professionals that developed custom solutions
- Smart, energetic sales technician with experience generating positive customer feedback and increasing sales
Overview
9
9
years of professional experience
Work History
Field Service Technician
Sleep Number Corporation
10.2020 - 11.2023
- Established personal connections with customers, exceeding customer service expectations
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Built rapport with clients by providing quality customer service and problem solving
- Proficiently managed order picking, fulfillment, inventory, and asset tracking processes
- Able to successfully navigate a team environment with clear communication and a team player
- Created a team culture of exceeding customer expectations
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Environmental Technician
EFR Env
07.2018 - 09.2020
- Maintained a management focus on preventing and repairing equipment
- COVID-19 decontamination response
- Hazardous material emergency clean up response
- Emergency response for military installations
- Roadside clean up
HVAC Technician
Courtesy Refrigeration
12.2015 - 06.2018
- Installation and construction of walk in freezers and coolers
- Customer service
- Preventative maintenance on commercial HVAC/R systems
- Maintain inventory and overall organization of warehouse
Delivery Driver
Pizza Hut
01.2015 - 10.2015
- Trained new drivers on the company's delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
- Efficiently made deliveries within time of schedule in order to benefit both customer and company
- Navigate customer complaints in a positive and endearing manner
Education
HVAC/R - HVAC/R
RSI Refrigeration School
Phoenix, AZ11.2015
High School Diploma -
Imperial High School
Imperial, CA06.2013
Skills
- Customer service
- Time management
- Communication skills
- Microsoft Suite
- Computer skills
- Inventory control
- Account management
- Hospitality
- Leadership
- Guest services
- Documentation review
- Leadership
Timeline
Field Service Technician
Sleep Number Corporation
10.2020 - 11.2023
Environmental Technician
EFR Env
07.2018 - 09.2020
HVAC Technician
Courtesy Refrigeration
12.2015 - 06.2018
Delivery Driver
Pizza Hut
01.2015 - 10.2015
HVAC/R - HVAC/R
RSI Refrigeration School
High School Diploma -
Imperial High School