Forrest Krull
Rochester,MN
Summary
Results-driven and customer-oriented Client Service Associate with 4 years of experience delivering exemplary support to clients. Demonstrated aptitude in cultivating and nurturing robust relationships, swiftly resolving issues, and surpassing expectations. Eagerly pursuing an engaging role to leverage my exceptional communication and problem-solving prowess for the advancement of a thriving organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Client Service Associate
First Republic Bank
04.2019 - 05.2023
- Managed a portfolio of 100+ high-net-worth clients, providing exceptional service and ensuring their needs were met promptly and accurately
- Streamlined the client onboarding process by implementing a new digital system, reducing average processing time by 30%
- Collaborated with cross-functional teams to resolve client inquiries and issues, resulting in a 20% increase in overall client satisfaction
- Developed and delivered comprehensive training sessions for new associates, effectively improving their understanding of client service policies and procedures.
Sales Associate
Verizon
05.2015 - 03.2019
- Engaged with customers, utilized in-depth product knowledge to provide tailored solutions, met and exceeded sales targets through effective sales techniques, and ensured customer satisfaction
- Assisted with technical matters, maintained accurate records, stayed informed about industry trends, collaborated with teams, and upheld company policies
- Proactively addressed customer concerns, enhancing overall satisfaction and retention.
General Manager
GNC
01.2012 - 04.2015
- Oversaw daily store operations, managed a team of staff, ensured exceptional customer service, achieved sales targets, and maintained product knowledge
- Supervised inventory, conducted merchandising and marketing initiatives, and ensured store compliance with company policies and procedures
- Created a positive in-store environment, resolved customer issues, and contributed to the overall success and profitability of the store.
Education
No Degree - Business Administration And Management
City College of San Francisco
San Francisco, CASkills
- Customer Relationship Management
- Communication and Interpersonal Skills
- Problem-solving Abilities
- Proficiency in CRM Systems
- Strong communication
- Customer-centric
- Problem-solving
- Detail-oriented
- Relationship building
- Multi-tasking
Hobbies and Interests
- Listening to loud music
- Taking my Berne-doodle to the dog park
- Playing Video Games
- Going to dinner with friends and family
- Creating content about movies
Timeline
Client Service Associate
First Republic Bank
04.2019 - 05.2023
Sales Associate
Verizon
05.2015 - 03.2019
General Manager
GNC
01.2012 - 04.2015
No Degree - Business Administration And Management
City College of San Francisco