FORREST NEUFELDT
Arlington,TX
Summary
Customer service specialist with over 5 years of experience in face-to-face customer care and assisting customers over the phone. Strong IT (Information Technology) support knowledge, especially hardware replacement and upgrading, and software troubleshooting and repairing.
Overview
6
6
years of professional experience
3
3
Certification
2
2
years of post-secondary education
Work History
Host, Takeout, and Server
P.F. Changs
07.2021 - Current
- Ensured shifts went smoothly by planning floor charts, sat customers, assisted with takeout, and served customers to ensure their dining experience meets expectations
Team Lead
Panera Bread
06.2019 - 07.2021
- Assisted with minor manager duties such as assisting scheduling breaks, resolving customer complaints, and ensuring that the shift goes smoothly throughout the day
Education
Associate of Applied Science - Network Support
Tarrant County College
Fort Worth, TX 03.2023 - 05.2025
Skills
- LAN/WAN configuration and maintenance
- Router configuration
- Switch configuration
- Dynamic and static IP management
- Network troubleshooting
- Remote support
- System hardware installation
- Server management
- Server maintenance
- Operating systems
- Excellent communication
- Reliability
Certification
CompTIA A+
CompTIA Server+
CCNA Cisco Certified Network Associate
Activities And Awards
- Received award recognizing talent in Philosophy.
- Active practitioner of Taekwondo.
- Providing tech support to small groups when requested.
- Assisted management at prior work with server and network issues.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Network Support
Tarrant County College
03.2023 - 05.2025
Host, Takeout, and Server
P.F. Changs
07.2021 - Current
Team Lead
Panera Bread
06.2019 - 07.2021
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