Forrest Skye Henry
Phoenix,AZ
Summary
Dynamic Manager with expertise in operations management, team building, and problem resolution. Proven track record of enhancing guest satisfaction and operational efficiency through strategic marketing initiatives and employee development.
Overview
14
14
years of professional experience
Work History
General Manager
Holiday Inn Express & Suites Phoenix West Tolleson
Phoenix, AZ
01.2023 - 02.2026
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented operational procedures to enhance efficiency and streamline workflows.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Coordinated marketing initiatives to boost occupancy rates and promote brand visibility.
Task Force General Manager
Ledgestone Hospitality
Phoenix, AZ
12.2022 - 09.2023
- Directed cross-functional teams to enhance operational efficiency across multiple properties.
- Implemented strategic initiatives that improved guest satisfaction scores and increased occupancy rates.
- Streamlined communication processes between departments, fostering collaboration and improving workflow efficiency.
- Developed training programs for staff to elevate service standards and ensure consistency in guest experiences.
Assistant General Manager
Holiday Inn Express Flagstaff
Flagstaff, AZ
04.2019 - 12.2022
- Led daily operations, ensuring compliance with brand standards and guest satisfaction.
- Developed and implemented training programs for front desk and housekeeping teams.
- Streamlined communication between departments to enhance service delivery and efficiency.
- Analyzed guest feedback to identify areas for improvement and drive service excellence.
General Manager
Clarion Inn - Page Lake Powell
Page, AZ
05.2017 - 04.2019
- Analyzed financial reports to optimize budget management and control expenses effectively.
- Led regular staff meetings to communicate goals, address concerns, and foster teamwork.
- Established strong relationships with vendors to negotiate contracts and improve supply chain efficiency.
- Implemented guest feedback systems to continuously improve services and address customer needs promptly.
Retail Store Manager
Sodexo USA - NAU
Flagstaff, AZ
05.2016 - 10.2017
- Led daily operations, ensuring store met company standards for customer service and product quality.
- Trained and mentored staff in sales techniques and operational procedures to enhance team performance.
- Developed promotional strategies that increased foot traffic and enhanced brand visibility within the local community.
- Implemented inventory management systems to optimize stock levels, reducing excess inventory and waste.
Operations Supervisor
Page Lake Powell Hospitality
Page, AZ
02.2012 - 09.2016
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Streamlined workflows, leading to improved service delivery and guest satisfaction.
- Implemented inventory management systems to optimize supply chain processes.
- Supervised seven hotels within the city of Page.
Education
High School Diploma -
Durango High School
Durango, CO05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Relationship building
- P&L management
- Human resources management
- Marketing
- Employee development
Timeline
General Manager
Holiday Inn Express & Suites Phoenix West Tolleson
01.2023 - 02.2026
Task Force General Manager
Ledgestone Hospitality
12.2022 - 09.2023
Assistant General Manager
Holiday Inn Express Flagstaff
04.2019 - 12.2022
General Manager
Clarion Inn - Page Lake Powell
05.2017 - 04.2019
Retail Store Manager
Sodexo USA - NAU
05.2016 - 10.2017
Operations Supervisor
Page Lake Powell Hospitality
02.2012 - 09.2016
High School Diploma -
Durango High School