Fortress Uzo-Ngerem
Cincinnati
Summary
Dynamic professional with experience at Miami University Theater Department, excelling in guest service and theatre etiquette. Proven ability to enhance visitor experiences through assertive communication and effective policy enforcement. Skilled in ticket scanning and maintaining a welcoming atmosphere, fostering engagement among diverse audiences.
Professional ushering expert with focus on enhancing patron experiences and maintaining order in busy environments. Brings history of ensuring seamless operations and consistently high level of customer satisfaction. Highly collaborative, adaptable, and committed to team success, with proven skills in communication and problem-solving.
Overview
2027
2027
years of professional experience
Work History
Theatre Usher
Miami University Theater Department
Oxford, OH
2024 - 05.2026
- Coordinated distribution of materials, ensuring attendees received necessary information.
- Provided excellent customer service during events, enhancing visitor experience.
- Assisted patrons in locating seats and navigating venue layout.
- Engaged with diverse groups of attendees, fostering a welcoming atmosphere.
- Assisted patrons with seating arrangements and ticket validation.
- Maintained cleanliness and organization of theater spaces before, during, and after performances.
Cashier
Phantom Fireworks
Cincinnati, OH
06.2024 - 06.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in selecting products and provided detailed information on offerings.
- Maintained clean and organized sales floor, ensuring optimal product presentation.
- Learned safety procedures for handling fireworks, promoting a secure environment for customers and staff.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Teacher's Assistant
Christ Covenant Church
Cincinnati, OH
2022 - 2023
- Assisted teachers in preparing instructional materials and classroom activities.
- Supported students with individualized learning plans and academic challenges.
- Maintained a positive classroom environment to encourage student engagement.
Education
Bachelor of Arts - Theater Arts
Miami University
Oxford, OH05-2027
Skills
- Flexibility
- Emergency procedures
- Assertiveness
- Theatre etiquette
- Ticket scanning
- Guest service
- Policy enforcement
- Professional appearance
- Hospitality service expertise
Languages
English
Native or Bilingual
Timeline
Cashier
Phantom Fireworks
06.2024 - 06.2025
Theatre Usher
Miami University Theater Department
2024 - 05.2026
Teacher's Assistant
Christ Covenant Church
2022 - 2023
Bachelor of Arts - Theater Arts
Miami University