Fortuna Ceballos
Worcester,USA
Summary
Seasoned professional in security management, known for high productivity and efficiency in task completion. Possess specialized skills in risk assessment, emergency response planning, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring successful navigation through challenging security scenarios Customer service based with AHLEI, and Ellis Training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Manager
Great Wolf Lodge
Fitchburg, MA
11.2024 - 01.2025
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
- Designed and implemented comprehensive security policies and procedures to safeguard company assets.
- Ensured compliance with local, state, and federal regulations regarding security and privacy.
- Directed the response to cybersecurity incidents, working closely with IT to mitigate risks, and maintained PCI compliance for all employees.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Conduct CPR, 1st AID, and AED training for all security officers.
- The Resort MOD/GM is responsible for all lodge employees and guests when the GM is not on the property, serving as an extension of the GM for any sort of first response issues.
Retail Supervisor
Great Wolf Lodge
Fitchburg, USA
06.2022 - 11.2024
- Coordinated merchandising displays, signage and sales enablement
- Engaged associates in daily operations through open communication and upbeat team meetings
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Educated staff on strategies for handling difficult customers and challenging situations
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
Security Attendant
Great Wolf Lodge
Fitchburg, USA
06.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to emergency situations to assess and deflect issues
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Monitored CCTV cameras and alarm systems for security breaches
- Examined doors, windows and gates to verify security
Warehouse Worker
BJ'S
09.2020 - 05.2021
- My duties consisted of checking in all visitors, and workers, surveilling the warehouse through monitors, and walking through the warehouse
Material Handler
POLYFOAM LLC
05.2020 - 08.2020
- My duties consisted of maintaining the shipping area in tact
- And assembling/packing foam products
Security Attendant
GREENWHICH MEDICAL CENTER
03.2020 - 05.2020
- My duties consisted of watching the premises inside and outside
- Also keep record of clients entering and leaving the office
- Respond to any sensor alarms
- And fulfill the essential functions
Education
HIGH SCHOOL -
SOUTH HIGH COMMUNITY SCHOOL
01.2020
Skills
- Attention to detail
- Flexible
- Dependable
- Dedicated
- Computer skill (Microsoft & reporting)
- Loss Prevention Goals Monitoring
- Corrective Actions
- Inventory Control
- Security Enforcement
- Staff Coaching and Training
- Retail Security
- Manage Employees
- Delegation and Supervision
- Adaptable to Changing Demands
- Company risk management
- Safety and security regulations
References
- Derek St.Pierre (Assistant General Manager), Great Wolf Lodge, Fitchburg MA, (978) 732-8426
- Jon Leblanc (Director of Aquatics), Great Wolf Lodge, Fitchburg MA, (978) 602-6132
- Malcolm Weston (Assistance Director of Aquatics, Great Wolf Lodge, Webster TX, (978) 549-1120
- Russell Fusco (Security Manager), Great Wolf Lodge, Dells Wisconsin, (702) 308-8874
Languages
Spanish, Native or Bilingual
Certification
- PCI Cyber Security Training
- LEAP Guest Recovery Training
- Bed Bug Specialist Training
- Your Role in Preventing Human Trafficking
- Great Wolf - Managing within the Law
- AHLEI - Time Management
- AHLEI - Motivation and Team Building
- AHLEI - Improving Employee Performance
- AHLEI - Conflict Management
- AHLEI - Conducting Orientation and Training
- AHLEI - Effective Communication
- AHLEI - Staffing and Scheduling
Timeline
Security Manager
Great Wolf Lodge
11.2024 - 01.2025
Retail Supervisor
Great Wolf Lodge
06.2022 - 11.2024
Security Attendant
Great Wolf Lodge
06.2021 - 06.2022
Warehouse Worker
BJ'S
09.2020 - 05.2021
Material Handler
POLYFOAM LLC
05.2020 - 08.2020
Security Attendant
GREENWHICH MEDICAL CENTER
03.2020 - 05.2020
- PCI Cyber Security Training
- LEAP Guest Recovery Training
- Bed Bug Specialist Training
- Your Role in Preventing Human Trafficking
- Great Wolf - Managing within the Law
- AHLEI - Time Management
- AHLEI - Motivation and Team Building
- AHLEI - Improving Employee Performance
- AHLEI - Conflict Management
- AHLEI - Conducting Orientation and Training
- AHLEI - Effective Communication
- AHLEI - Staffing and Scheduling
HIGH SCHOOL -
SOUTH HIGH COMMUNITY SCHOOL
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