Accomplished Front Office Manager with a proven track record at Blesscare Health Center, enhancing guest satisfaction and streamlining operations. Expert in workflow optimization and customer relations, demonstrated through effective team management and operational improvements. Skilled in Microsoft Office Suite, achieving significant reductions in billing discrepancies and fostering a supportive, professional growth-oriented environment.
Hi, I’m
Fortunard Fonrose
Orlando
Summary
Overview
10
years of professional experience
Work History
Blesscare Health Center
Front Office Manager
03.2011 - 06.2016
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Silver Lake Resort
Front Desk Manager
10.2009 - 02.2012
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Orange Lake Resort
Front Desk Manager
08.2006 - 10.2009
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
Education
Ashford UniversitySan Diego, CA
Master of Arts from Education of Individuals in Elementary Special Education Programs
05.2021
University Overview
Warner UniversityLake Wales, FL
Bachelor of Arts from Business Administration And Management
06.2008
University Overview
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Operations Management
- Scheduling and calendar management
- Microsoft Office Suite
- Team Management
Timeline
Front Office Manager
Blesscare Health Center
03.2011 - 06.2016
Front Desk Manager
Silver Lake Resort
10.2009 - 02.2012
Front Desk Manager
Orange Lake Resort
08.2006 - 10.2009
Ashford University
Master of Arts from Education of Individuals in Elementary Special Education Programs
Warner University
Bachelor of Arts from Business Administration And Management
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