Forum Desai
Iselin,NJ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Teacher
Kumon Learning Center
09.2022 - Current
- Implemented engaging and interactive teaching methods, resulting in a 15% improvement in student participation and attentiveness.
- Participated in weekly team meetings to discuss what can be improved and how to produce a better teaching environment
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
E-Commerce Customer Service Specialist
Best Nutritional Products
06.2023 - 06.2023
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Create, manage, and automate orders and invoices of over 300+ customers using Ship station and invoicing software Finale
- Process bill payments and record information in an account database every 2 days
Retail Sales Associate Cashier
Vip Recognition
04.2022 - 06.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Business Operations Intern
Masala Junction
01.2021 - 06.2022
- Assisted in creation of targeted presentation materials.
- Participated in development of operational workflows and user role setups.
- Worked cross-functionally to drive change and improve end-to-end processes.
- Attended development meetings to take notes, create ongoing agendas and consolidate input and feedback.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Business Analytics And Informations Technology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2026
No Degree - Business Administration
Middlesex County College
Edison, NJ06.2023
High School Diploma -
John P. Stevens High School
Edison, NJ06.2022
Skills
- Content Production
- POS Systems and Ordering Platforms
- Data Integrity
- Business Communications
- Business Administration
- Microsoft Excel
- Microsoft PowerPoint
- Quality Assurance
- Strong Communication and Interpersonal Skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
E-Commerce Customer Service Specialist
Best Nutritional Products
06.2023 - 06.2023
Teacher
Kumon Learning Center
09.2022 - Current
Retail Sales Associate Cashier
Vip Recognition
04.2022 - 06.2022
Business Operations Intern
Masala Junction
01.2021 - 06.2022
Bachelor of Science - Business Analytics And Informations Technology
Rutgers, The State University of New Jersey
No Degree - Business Administration
Middlesex County College
High School Diploma -
John P. Stevens High School
Similar Profiles
MAHAM IRFANMAHAM IRFAN
Center Assistant at Kumon Learning CenterCenter Assistant at Kumon Learning Center
Jalyce GilbertJalyce Gilbert
Tutor at Kumon Learning CenterTutor at Kumon Learning Center
Harshith VenigallaHarshith Venigalla
Tutor at Kumon Learning CenterTutor at Kumon Learning Center