Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Forum Desai

Iselin,NJ

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

3
3
years of professional experience

Work History

Teacher

Kumon Learning Center
09.2022 - Current
  • Implemented engaging and interactive teaching methods, resulting in a 15% improvement in student participation and attentiveness.
  • Participated in weekly team meetings to discuss what can be improved and how to produce a better teaching environment
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Graded and evaluated student assignments, papers, and course work.

E-Commerce Customer Service Specialist

Best Nutritional Products
06.2023 - 06.2023
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.
  • Answered live online chats to give quick answers and solve problems faster.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Create, manage, and automate orders and invoices of over 300+ customers using Ship station and invoicing software Finale
  • Process bill payments and record information in an account database every 2 days

Retail Sales Associate Cashier

Vip Recognition
04.2022 - 06.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Business Operations Intern

Masala Junction
01.2021 - 06.2022
  • Assisted in creation of targeted presentation materials.
  • Participated in development of operational workflows and user role setups.
  • Worked cross-functionally to drive change and improve end-to-end processes.
  • Attended development meetings to take notes, create ongoing agendas and consolidate input and feedback.
  • Maintained database systems to track and analyze operational data.

Education

Bachelor of Science - Business Analytics And Informations Technology

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2026

No Degree - Business Administration

Middlesex County College
Edison, NJ
06.2023

High School Diploma -

John P. Stevens High School
Edison, NJ
06.2022

Skills

  • Content Production
  • POS Systems and Ordering Platforms
  • Data Integrity
  • Business Communications
  • Business Administration
  • Microsoft Excel
  • Microsoft PowerPoint
  • Quality Assurance
  • Strong Communication and Interpersonal Skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

E-Commerce Customer Service Specialist

Best Nutritional Products
06.2023 - 06.2023

Teacher

Kumon Learning Center
09.2022 - Current

Retail Sales Associate Cashier

Vip Recognition
04.2022 - 06.2022

Business Operations Intern

Masala Junction
01.2021 - 06.2022

Bachelor of Science - Business Analytics And Informations Technology

Rutgers, The State University of New Jersey

No Degree - Business Administration

Middlesex County College

High School Diploma -

John P. Stevens High School

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Forum Desai