Jacob DiScala
Rockaway
Summary
Dynamic crew leader skilled in crew management, customer service, and training. Proven ability to optimize team performance and enhance guest experiences through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Office and Teacher Assistant
Bridges To Learning
Rockaway, NJ
05.2022 - 07.2022
- Organized and maintained office documents to ensure efficient retrieval and compliance with organizational standards.
- Managed scheduling for staff meetings, optimizing time allocation and enhancing team communication.
- Assisted in onboarding new employees by preparing training materials and facilitating smooth introductions.
- Coordinated office supplies inventory, implementing systems to streamline ordering processes and reduce costs.
- Helped in classroom when building was short staffed
- Assisted teachers in developing and implementing lesson plans tailored to diverse learning needs.
- Facilitated classroom activities, promoting engagement and collaboration among students.
- Supported the assessment of student progress through data collection and analysis.
- Managed classroom materials and resources, ensuring organization and availability for educational activities.
- Collaborated with educators to adapt instructional strategies for individual student requirements.
- Provided one-on-one support to students, fostering personal growth and academic success.
- Maintained a positive classroom environment, reinforcing behavioral expectations effectively.
- Communicated regularly with parents regarding student performance and development initiatives.
Crew Leader
AMC Theatres
Morristown, NJ
06.2025 - Current
- Supervised daily operations, ensuring adherence to safety and service standards.
- Trained and mentored new crew members in customer service protocols.
- Took over marketing duties and created a fun and engaging environment that clearly portrayed future movies, deals, and other events/activities that helped boost sales and guest engagement
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented process improvements that enhanced workflow efficiency within the crew.
- Assisted in inventory management, maintaining accuracy of stock levels and supplies.
- Resolved customer inquiries and concerns promptly, enhancing overall guest experience.
- Monitored compliance with health and safety regulations across all operational areas.
- Collaborated with management to develop strategies for improving team performance and morale.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Crew Member
AMC Theatres
Morristown, NJ
09.2023 - 06.2025
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently to process transactions and manage cash handling responsibilities.
- Maintained cleanliness and organization of concession areas, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow during busy periods, enhancing overall guest experience.
- Engaged with guests to promote loyalty programs, increasing awareness of membership benefits.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Seton Home Study
Front Royal, VASkills
- Crew oversight
- Food Safety
- Cooking
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Heavy lifting
- Crew coordination
- New hire training
- Work Planning and Prioritization
- Equipment maintenance
- Safety protocols and procedures
- Verbal and written communication
- Adobe premiere pro
- Sound editing
- Premier pro
- Graphic design
- Photography
- Multi-camera editing
- Content production
- Creative storytelling
- Adobe creative cloud
- Video editing
- Audience engagement
- Digital photography
- Social media marketing
- Content strategy
- Social media management
- Brand development
- Google analytics
- Content scheduling
- Marketing analytics
- Digital marketing
- Content curation
- Digital channel management
- Social media expert
- Photo retouching
- Creative photo manipulation
- Video editing capabilities
- Photo products
- Adobe creative suite
Timeline
Crew Leader
AMC Theatres
06.2025 - Current
Crew Member
AMC Theatres
09.2023 - 06.2025
Office and Teacher Assistant
Bridges To Learning
05.2022 - 07.2022
High School Diploma -
Seton Home Study