Foster Carmichael
Houston,TX
Summary
Hardworking, adaptable and comfortable in fast paced environments. Familiar with being placed in roles with minimal experience or knowledge. But to learn quickly to establish processes to exceed given expectations. Responsible for nearly a dozen key accounts under the Oilfield and Lubes/Fuels umbrella. While in charge of over 80 accounts in total. Responsible for business to business communication, overlooking the delivery of 1 million+ lbs. of material weekly and timely invoicing of material.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nouryon
02.2022 - 08.2024
- Extensive knowledge of workflow processes for Sales Orders, Invoicing, Supply Chain Operations, logistics operations, etc. to properly help when resolving issues.
- Key accounts: BYK, Infineum, Baker Hughes, Championx, Shell, Schlumberger, Halliburton.
- Minimized outstanding debt from key accounts by 90%. Some were 1 million+ reduced to under 100k.
- Responsible for 80+ accounts from order creation, delivery of material to invoice completion.
- Excellent interpersonal and communication skills within all business areas.
- Established time management, prioritization, and problem-solving skills in a high change, fast paced environment.
Training Director
LA Fitness
09.2021 - 02.2022
- Hired, led and delegated assignments for the personal training staff.
- Point of contact for new members to introduce and sell personal training services.
Assistant Manager
Sherwin-Williams
02.2020 - 06.2021
- Developed and maintained budget objectives for single Sherwin-Williams location, seeking to reduce costs and increase efficiency within company operations.
- Generated leads and business opportunities, resulting in increased sales.
- Proactively supported sales representatives and storefront staff daily as issues arose.
Education
Bachelor of Business Administration - Business Management
Baylor University
Waco, TX05.2018
Skills
- Microsoft Office and Excel
- Communication/problem solving skills for customer-centric approach
- SAP Proficient
Timeline
Customer Service Representative
Nouryon
02.2022 - 08.2024
Training Director
LA Fitness
09.2021 - 02.2022
Assistant Manager
Sherwin-Williams
02.2020 - 06.2021
Bachelor of Business Administration - Business Management
Baylor University