Simone Theriot
Port Arthur,Texas
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
SPINDLETOP CENTER
11.2023 - Current
- Manages patient check-in and check-out procedures, creates/alters appointments, and inputs customer data utilizing Netsmart and Cervey software.
- Implements immediate updates per patient as needed, updates official documents, manages company vehicles as well as documents.
- Efficiently manages incoming medication by accurately inputting them into the Cervey system.
- Assisted with various administrative duties such as creating, filing documents and forms; answering and directing calls to designated caseworkers or departments.
- Resolved customer complaints promptly and efficiently.
PHONE OPERATOR/REFERRAL COORDINATOR
SOUTHEAST TEXAS EAR, NOSE, AND THROAT
02.2022 - 08.2023
- Managed incoming calls, appointments, and referrals while maintaining accurate patient records using company software.
- Performed data entry of customer contact information into computer database systems.
- Greeted callers and identified their needs quickly and accurately.
- Transferred calls to other departments as needed.
- Handled escalated customer complaints professionally and effectively.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
HELPER/TOOL ROOM ATTENDANT/FIREWATCH
GULFSPAN INDUSTRIAL LLC
09.2021 - 11.2021
- Supported skilled personnel in performing job tasks, ensuring equipment maintenance and cleanliness, and managing inventory and distribution of tools and supplies. Monitored areas undergoing hot work to uphold safety protocols.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Followed all company policies regarding safety procedures when handling hazardous materials.
CORRECTIONAL OFFICER
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
11.2020 - 08.2021
- Initiated and contributed to the implementation of effective strategies for supervising inmates with emotional disorders, maintaining high levels of security within their housing units, work areas, and during searches.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Education
High School Diploma -
Nederland High School
Nederland, Texas06.2015
Cosmetology Certificate - Cosmetology
Lamar State College - Port Arthur
Port Arthur, TX08.2017
Some College (No Degree) - General Studies
Lamar State College - Port Arthur
Port Arthur, TXSkills
- Customer service
- Cash handling
- Complaint resolution
- Data Entry
- Scheduling
- Spreadsheets
- Positive and professional
- Client scheduling
- Stock control
- Documentation
- Microsoft Office Word
- Microsoft Office Excel
- Communication skills
- Social skills
References
- Gabby Pizano, Diagnostic Health, Office Assistant, 409-779-9605
- Kennedy Flowers, Southeast Texas Ear, Nose, and Throat, Surgery Scheduler, 409-617-2577
- Alyssa Thomassie, Spindletop Center ATAR, Caseworker, 409-549-0296
Timeline
CUSTOMER SERVICE REPRESENTATIVE
SPINDLETOP CENTER
11.2023 - Current
PHONE OPERATOR/REFERRAL COORDINATOR
SOUTHEAST TEXAS EAR, NOSE, AND THROAT
02.2022 - 08.2023
HELPER/TOOL ROOM ATTENDANT/FIREWATCH
GULFSPAN INDUSTRIAL LLC
09.2021 - 11.2021
CORRECTIONAL OFFICER
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
11.2020 - 08.2021
High School Diploma -
Nederland High School
Cosmetology Certificate - Cosmetology
Lamar State College - Port Arthur
Some College (No Degree) - General Studies
Lamar State College - Port Arthur
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