Fouad Kounih
Katowice,Poland
Summary
Driven and versatile computer science student with a keen interest in developing hands-on experience. Demonstrates strong communication, data entry, and problem-solving abilities, complemented by technical proficiency. Eager to contribute to dynamic work environments and leverage skills to support organizational success.
Overview
1
1
year of professional experience
Work History
Customer support advisor
Djezzy (telecommunications company)
Tipaza, Algeria
10.2023 - 11.2024
- Delivered excellent customer support, resolving technical issues and inquiries efficiently.
- Managed customer tickets using a ticketing system to track, prioritize, and resolve issues.
- Demonstrated strong communication skills to maintain customer satisfaction.
- Collaborated with team members to escalate and resolve complex issues in a timely manner.
- Contributed to improving support processes through consistent feedback and attention to detail.
Education
Bachelor Degree - Cloud Computing and Mobile Engineering
Akademia WSB University
Dąbrowa Górnicza, Silesia 02.2025 -
Bachelor Degree - Computer Science
University of Mostaganem
Mostaganem,algeria 10.2023 - 02.2024
Skills
- Proficient in basic computer operations and office software (Microsoft Office Suite, Google Workspace)
- Experience with data entry, document preparation, and troubleshooting common technical issues
- Familiar with ticketing systems for issue tracking and resolution
- Knowledge of Dart and C programming languages
- Strong communication and active listening skills for clear customer interactions
- Effective problem-solving and conflict resolution in high-pressure environments
- Excellent time management, organization, and adaptability
- Knowledge of Flutter framework
Languages
Arabic
Native
English
Fluent
French
Intermediate
Spanish
Intermediate
German
Beginner
Hobbies
- Learning languages
- Using technology creatively
Timeline
Bachelor Degree - Cloud Computing and Mobile Engineering
Akademia WSB University
02.2025 -
Customer support advisor
Djezzy (telecommunications company)
10.2023 - 11.2024
Bachelor Degree - Computer Science
University of Mostaganem
10.2023 - 02.2024
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