FOUAD REHAN MOHAMMED
Queens,NY
Summary
Detail-oriented Network Engineer with experience in designing and implementing secure network configurations. Expertise in problem-solving and team leadership, driving effective troubleshooting efforts to minimize downtime and optimize connectivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer
SAWN CAPITAL LLC
Austin, Texas
06.2025 - Current
- Designed and implemented network configurations for optimal performance and security.
- Monitored network traffic to identify and resolve connectivity issues promptly.
- Supported troubleshooting efforts for hardware and software malfunctions in networks.
- Monitored network performance and troubleshooted any issues that arose.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Assisted in the deployment of security patches and updates across networks.
- Analyzed system logs from various sources including routers, switches, servers, and applications to identify suspicious activities or patterns.
NETWORK ENGINEER
Infosolnow Solutions LLC
NY, USA
02.2024 - 01.2025
- I worked in a NOC team on Layer 1, 2, and 3 issues in the network.
- Worked on various Cisco switches and routers.
- Installation, configuration, and troubleshooting of Cisco routers and switches.
- Fixing network faults, network maintenance, and technical support for people using the network.
- Assisted in troubleshooting network issues to ensure minimal downtime.
- Troubleshooting, day-to-day administration, and monitoring of networks and systems.
- Installing software, installing new hardware (servers, printers, computer workstations, etc.).
- Developed and recommended network security measures, such as firewalls and network security audits.
- Evaluated existing hardware devices against industry standards in order to ensure optimal performance levels.
PROCESS ASSOCIATE
Genpact
Hyderabad, IN
12.2020 - 08.2022
- As a Process Associate, I was responsible for troubleshooting customer issues related to their website, servers, or professional emails, as well as providing data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends.
- Providing technical support and troubleshooting issues for over 1,000 users across the globe.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues, and bring up product bugs.
- Providing support over domains, DNS, Microsoft Exchange, and basic Azure Active Directory-related problems.
- Developing and monitoring performance indicators.
- Hands-on applications such as Jira Service Desk, ServiceNow, SkyKick, and Proofpoint.
- Assisted in training new team members on procedures.
Education
MASTERS - COMPUTER SCIENCE
University Of Bridgeport
Connecticut, USA12.2023
BACHELOR OF TECHNOLOGY -
Shadan College Of Engineering and Technology
Hyderabad, IN09.2020
Skills
- MS Office proficiency
- C programming
- Customer relationship management
- Team leadership
- Technical and networking support
- TCP/IP and OSI model knowledge
- IP addressing and subnetting
- Cisco router and switch configuration
- LAN and WAN maintenance
- Switch configuration (VLAN, VTP, trunking, STP, EtherChannel)
- Operating systems: Cisco IOS, Windows 7/8/10
- Cisco network device expertise
- Troubleshooting and problem-solving skills
- Firewall security
- Self-motivated and committed work ethic
- Network device monitoring
- Communication and team-building skills
- Ability to work independently
- Flexible shift availability
Certification
- Cisco Certified Network Associate (CCNA), CSCO14827511
- Ethical Hacker Pro, 6-U6-5HNG, 6-2C6-V26E3T
Accomplishments
- In 2021, recognized as the Best Performer of the Year by my previous organization.
- Received the Best Team Player award.
- Secured Individual Excellence award consecutively for 15 Months by achieving KPI targets by reducing defects in the process.
Languages
English
Full Professional
Spanish
Elementary
Hindi
Native/ Bilingual
Timeline
Network Engineer
SAWN CAPITAL LLC
06.2025 - Current
NETWORK ENGINEER
Infosolnow Solutions LLC
02.2024 - 01.2025
PROCESS ASSOCIATE
Genpact
12.2020 - 08.2022
MASTERS - COMPUTER SCIENCE
University Of Bridgeport
BACHELOR OF TECHNOLOGY -
Shadan College Of Engineering and Technology
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