Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Foulematou Sylla

Tallahassee

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Maximus
Jacksonville
06.2024 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations

PCA

Aspire at orange park
Orange Park
09.2022 - 02.2024
  • Answered patient call signals and signal lights to determine patients' needs.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Accompanied clients to doctor's appointments and outings when necessary.

Education

Early Childhood Development

Tallahassee Community College
Tallahassee, FL
05-2026

Skills

  • Early childhood curriculum
  • Classroom management
  • Lesson planning
  • Parent communication
  • Call documentation
  • Professional demeanor
  • Multitasking and prioritization
  • Microsoft outlook
  • Problem-solving skills
  • Call center operations
  • Positive and professional
  • Coordination
  • Calm under pressure
  • Critical thinking
  • Customer service

Languages

English
Full Professional

Timeline

Customer Service Representative

Maximus
06.2024 - Current

PCA

Aspire at orange park
09.2022 - 02.2024

Early Childhood Development

Tallahassee Community College
Foulematou Sylla