Fran Bixby
Chicago,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
ESS
02.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Concessions Worker
West Shore Theatre
01.2023 - Current
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Theatre Manager
Gamut Theatre
05.2022 - 08.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Stage Manager
Muhlenberg College Theatre And Dance
06.2018 - 05.2022
- Prepared rehearsal studio by gathering set furniture, props and costumes.
- Worked with director to develop effective use of rehearsal times.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
Theatre Hostess
Hershey's Chocolate World
05.2018 - 08.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout entertainment experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Arts - Theatre
Muhlenberg College
Allentown, PA05.2022
Skills
- Time Management
- Strategic Planning
- Troubleshooting
- Schedule Preparation
- Public Speaking
- Emergency Response
- Google Suite
- Microsoft Office
Timeline
Substitute Teacher
ESS
02.2023 - Current
Concessions Worker
West Shore Theatre
01.2023 - Current
Theatre Manager
Gamut Theatre
05.2022 - 08.2022
Stage Manager
Muhlenberg College Theatre And Dance
06.2018 - 05.2022
Theatre Hostess
Hershey's Chocolate World
05.2018 - 08.2020
Bachelor of Arts - Theatre
Muhlenberg College
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