Fran Lercara
Milford,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Senior Office Specialist
Highfield Open Mri
Middletown NY, NY
09.2014 - Current
- Provided excellent customer service
- Obtaining patient referrals and prior authorizations
- Verify patients insurance for medical testing
- Addresses patient concerns
- Maintained detail record of patient information in different computer programs.
- Resolve all patient inquiries which included billing and payment issues
- Respond to all complex calls
- Answer patient questions regarding insurance
- Handled explanation of benefit questions
- Peer leadership position
Front Desk and Doctors Assistant
Chester Chiropractic
Chester, NY
03.2011 - 07.2014
- Schedule and confirm appointments.
- Answer and direct incoming calls using multi-line phone system
- Process payments and update accounts to reflect balance changes.
- Pull and organize requested documentation.
- Manage office duties and basic administrative tasks, organize and clean work space, and order materials.
- Work with office manager to attain operational goals.
- Conduct transactions, confirming patient information and processing according to standard protocol.
- Post charges and update patient information
Front Desk Receptionist & Dr Assistant
Advanced Performance & Rehabilitation Services
Mahwah, NJ
11.2003 - 08.2009
- Schedule appointments.
- Help customers find specific products, answer questions and offer product advice.
- Train new team members
- Adhere to company initiatives and achieve established goals.
- Patient preparation for their visit with the doctor
- Perform Health Fair Screening for potential patients.
- Insurance verification.
Education
High School Diploma -
Franklin K Lane
Brooklyn NY06.1981
Tri State Medical Training
Port Jervis, NYSkills
- Supervision & leadership
- Multitasking
- Strong problem solver
- Professional and mature
Timeline
Senior Office Specialist
Highfield Open Mri
09.2014 - Current
Front Desk and Doctors Assistant
Chester Chiropractic
03.2011 - 07.2014
Front Desk Receptionist & Dr Assistant
Advanced Performance & Rehabilitation Services
11.2003 - 08.2009
High School Diploma -
Franklin K Lane
Tri State Medical Training
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