Georgina Shnani
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Senior Office Specialist
City of Anaheim
Anaheim, CA
07.2024 - Current
- Provide advanced clerical support for departmental operations, including composing correspondence and preparing reports.
- Manage data entry, editing, and organization using modern business applications; generate reports and graphics.
- Compile and maintain agendas, minutes, and records, ensuring clerical accuracy and attention to detail.
- Process purchase requisitions, maintain budgets, and manage vendor accounts, including troubleshooting invoice issues.
- Utilize Laserfiche and various office software to manage confidential records, maintain logs, and streamline filing systems.
- Coordinate office supplies, inventories, and maintain organized record systems for purchases and budget tracking.
Public Utilities Customer Service Representative
City of Anaheim
Anaheim, CA
11.2023 - 07.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Determine and resolve utility payment problems and mis-readings; research, recalculate and adjust incorrect bills.
- Utilize Microsoft outlook, Enquesta Software, Interaction Connect, Teams, Equifax, Kubra
- Audit, analyze and reconcile computer reports; prepare periodic and special reports; maintain various manual records, logs and ledgers.
Service Delivery Representative
SchoolsFirst Federal Credit Union
Riverside, CA
08.2022 - 03.2023
- Serving the Membership over the telephone and by processing Member transactions and providing product and service information, while supporting limited call queues.
- Filling out personal loan applications, auto loan applications and credit card applications for Members while being their trusted advisor and giving them financial advice on how to consolidate debt, save better and help through financial struggles.
Education
Bachelor of Arts - Communications
California State University
Fullerton, CA05.2022
Skills
- Time Management
- Problem-Solving
- Teamwork
- MS Office Tools
- Content Development
- Canva Design and creation
- Inbound and Outbound Calling
- Data Entry
Timeline
Senior Office Specialist
City of Anaheim
07.2024 - Current
Public Utilities Customer Service Representative
City of Anaheim
11.2023 - 07.2024
Service Delivery Representative
SchoolsFirst Federal Credit Union
08.2022 - 03.2023
Bachelor of Arts - Communications
California State University
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