Francisca Lovato
Hernandez
Summary
Achieved high levels of customer satisfaction through proactive problem-solving and attentive service. Enhanced operational efficiency by implementing effective time management practices. Cultivated strong relationships with customers through active listening and empathy.
Overview
1
1
Language
19
19
years of professional experience
Work History
Overnight Stocker
Walmart
Santa Fe, New Mexico
12.2021 - Current
- Assisted customers in locating desired products and addressing inquiries regarding offerings.
- Maintained clean and organized workspaces to enhance efficiency and safety.
- Followed safety protocols while handling hazardous materials such as chemicals and cleaning agents.
- Operated forklifts and pallet jacks for transporting heavy items efficiently.
- Applied strong problem-solving skills to resolve customer issues effectively.
- Collaborated with a diverse team of coworkers to meet objectives and resolve product-related challenges.
- Pursued ongoing education and advanced training to maintain current knowledge.
- Managed time efficiently to ensure timely completion of tasks and adherence to deadlines.
Overnight Stocker
Walmart
Española, New Mexico
01.2020 - 11.2020
- Facilitated customer inquiries and guided customers to desired products or solutions.
- Handled hazardous materials, including chemicals, by adhering to all safety protocols.
- Aided customers in locating items, retrieving stockroom merchandise, and delivering product information.
- Cooperated with team members to meet and exceed department objectives.
- Followed safety guidelines meticulously while operating equipment like forklifts and pallet jacks.
- Maintained organized shelving and storage to enhance product availability.
- Informed customers about product promotions and company policies.
- Replenished merchandise on shelves to maintain product availability for customers.
- Quickly identified and addressed customer needs.
- Delivered exceptional service and attention to customers during in-person and phone interactions.
Cage Cashier
Ohkay Casino
Ohkay Owingeh, New Mexico
01.2019 - 11.2019
- Verified customer identities for compliance with gaming regulations.
- Executed opening and closing responsibilities, including counting cash drawers and verifying floats.
- Processed employee tip cash-outs and collaborated with slot technicians for jackpot payouts.
- Adhered to security protocols when managing significant cash amounts.
- Handled sensitive information with confidentiality and discretion.
- Facilitated patron payouts, check cashing, and credit advances.
- Ordered necessary currency, coins, or chips to support cage operations.
- Performed main banker functions, including deposits preparation, cash order acceptance, slot wallet and till preparation, and consolidation of cage transactions.
- Executed NRT self-redemption kiosk responsibilities, including filling and crediting kiosks and resolving guest disputes.
- Supported colleagues in fostering a collaborative work environment.
- Updated and managed databases with current information.
- Assisted with customer inquiries and addressed questions to enhance satisfaction.
Cashier
Family Dollar
Hernandez, New Mexico
09.2018 - 11.2018
- Facilitated discount transactions through scanning and applying coupons.
- Processed merchandise returns and exchanges according to established store policies.
- Supported onboarding of new cashiers to enhance team performance and efficiency.
- Operated cash register with precision, accurately handling payments via cash, check, credit card, gift card, or automatic debit.
- Checked customer identification to confirm age eligibility for alcohol and tobacco purchases.
- Organized the work area and maintained a tidy cash drawer.
- Cultivated positive relationships with coworkers to foster a collaborative environment.
- Assisted customers by answering inquiries and providing information about store procedures and policies.
- Executed additional tasks as delegated by management.
- Acquired knowledge of various departmental roles to ensure seamless store operations.
- Conducted opening and closing procedures, including cash drawer balancing.
Stocker
Walmart
Española, New Mexico
05.2018 - 08.2018
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Waitress
Santa Claran Hotel & Casino
Española
09.2017 - 10.2017
- Assisted in seating guests at tables or booths.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed positive relationships with regular customers through friendly conversation.
Cashier
Walmart
Española, New Mexico
11.2016 - 07.2017
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Discounted purchases by scanning and redeeming coupons.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed other duties as assigned by management.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed sales transactions to prevent long customer wait times.
- Offered customers carry-out service at completion of transaction.
- Assisted with customer requests and answered questions to improve satisfaction.
Money Center Cashier
Walmart
Española
10.2008 - 01.2016
- Monitored cash limits in registers and conducted cash pickups to enhance security.
- Trained new staff on effective money center protocols and procedures.
- Inspected currency for counterfeit signs prior to acceptance.
- Addressed customer complaints promptly.
- Complied with legal and regulatory standards for financial transactions.
- Assisted customers with basic banking inquiries and professionally resolved complaints.
- Processed returned merchandise according to store return and exchange guidelines.
- Accurately and efficiently processed customer transactions including deposits, withdrawals, transfers, and payments.
- Cashed checks for customers following established policies and procedures.
- Adhered to safety protocols when managing large cash amounts.
- Promoted customer satisfaction by effectively resolving issues with friendly and knowledgeable service.
Hostess
Chili's Restaurant
Española, New Mexico
11.2007 - 01.2008
- Executed basic cleaning tasks including wiping tables and sweeping floors.
- Set tables with clean tablecloths, napkins, and tableware for guest arrivals.
- Assisted customers by addressing inquiries and suggesting specials to enhance sales.
- Inspected dining and serving areas to confirm cleanliness and readiness for guests.
- Observed dining area to evaluate server workload and estimate wait times.
- Coordinated reservations and informed staff of large parties for advance seating arrangements.
- Provided exceptional service from initial guest interaction to final farewell, fostering customer loyalty.
- Supported guests with children and special needs to ensure a pleasant dining experience.
- Presented menus to guests, guided them to tables, and shared initial service information.
- Aided service team by distributing food and beverages during peak demand.
Education
GED -
Northern New Mexico Community College
Española, New Mexico05-2010
Skills
- Stock replenishment
- Shipment unloading
- Shelf organization
- Product restocking
- Merchandise display
- Handheld scanner use
- Deadline adherence
- Cashier support
- Pallet jack operation
- Heavy lifting
- Workplace cleanliness
- Returns processing
- Drawer balancing
- Point-of-sale system operation
- Regulatory compliance
- Patience and empathy
- Purchase assistance
- Identification checks
- Team collaboration
- Payment collection
- Guest inquiries
- Exchanges processing
- ID verification
- Issue resolution
- Basic math
- Currency counting
- Refund handling
- Conflict resolution
- Assisted customers with questions and support needs,Provided solutions for customer issues promptly,Created positive customer interactions through clear communication
- Credit and cash transactions
- Refunds and exchanges
- Label reading
- Equipment operation
Languages
Spanish
Native/ Bilingual
Timeline
Overnight Stocker
Walmart
12.2021 - Current
Overnight Stocker
Walmart
01.2020 - 11.2020
Cage Cashier
Ohkay Casino
01.2019 - 11.2019
Cashier
Family Dollar
09.2018 - 11.2018
Stocker
Walmart
05.2018 - 08.2018
Waitress
Santa Claran Hotel & Casino
09.2017 - 10.2017
Cashier
Walmart
11.2016 - 07.2017
Money Center Cashier
Walmart
10.2008 - 01.2016
Hostess
Chili's Restaurant
11.2007 - 01.2008
GED -
Northern New Mexico Community College