Francene Michelle Moreno
Halethorpe ,MD
Summary
Experienced contractor with a successful three-year track record under the Department of Homeland Security's Federal Protective Services. Skilled in government protection and access control. Currently studying business management and accounting, with plans to pursue a Bachelor's degree in Finance at Morgan State University 2025. Committed to professional growth and possessing valuable experience in financial management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Protective Security Officer
KR Contracting
03.2023 - Current
- Conduct screening of all incoming and outgoing packages/property
- Maintain equipment and access control
- Document and track meeting personnel with active status
- Document reports according to circumstances or daily activity
Protective Security Officer
Golden SVCS LLC
03.2023 - Current
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Ensured proper functioning of all security equipment by performing routine maintenance checks regularly.
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Document forms on daily activity and reports when necessary
Protective Security Officer
Hana Industries
12.2021 - 04.2023
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Ensured proper functioning of all security equipment by performing routine maintenance checks regularly.
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Ensured the safety of personnel by assisting in emergency evacuations and coordinating with first responders.
Teller /ATM Custodian
Wells Fargo Bank
10.2019 - 12.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Conducting Risk management and quality control assessments
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Perform minor account maintenance, document complaints
- Maintain and audit ATM cash load and prepare incoming and outgoing shipments
Education
High School Diploma -
Northern High School
Biology Major
Towson University
Towson, MDAssociates In Finance - Business Management
The Community College of Baltimore County
Catonsville, MD05.2025
Associates In Finance - Accounting
The Community College of Baltimore County
Catonsville, MD05.2025
Skills
- Typing
- Communication
- Organization
- Marketing
- Finance management
- Effective leadership
- Risk management
- Verbal articulation
- Budgeting
- Time management
- Task completion
- Critical Thinking
- Problem Solving
- Customer service
- Microsoft utilization (Word, PowerPoint, Excel)
- Data analytics/Researching
- Incident reporting
- Threat assessment
- Access control management
- Crisis management
- Firearms proficiency
- First aid and CPR, AED
- Investigative skills
- Information security
- Multitasking
- Computer skills
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Decision-making
Awardsandacknowledgements
- State of Maryland Handgun Permit
- Maryland Armed Guard Training
- ATM Custodian Certification
- Handcuff, OC, Baton
Certification
Suitability Clearance (Department of Homeland Security)
First Aide, AED, CPR (Red Cross Association)
FPS Weapons Training Exhibits
Languages
Spanish
Professional Working
Timeline
Protective Security Officer
KR Contracting
03.2023 - Current
Protective Security Officer
Golden SVCS LLC
03.2023 - Current
Protective Security Officer
Hana Industries
12.2021 - 04.2023
Teller /ATM Custodian
Wells Fargo Bank
10.2019 - 12.2022
High School Diploma -
Northern High School
Biology Major
Towson University
Associates In Finance - Business Management
The Community College of Baltimore County
Associates In Finance - Accounting
The Community College of Baltimore County
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