Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Timeline
Generic

FRANCA OMOREGIE

Venus,TX

Summary

12 Lead EKGs Vital Signs and Body Measurements Record and Process Patient Documents Organize, Stock and Clean Exam Rooms Administer Injections BLS (CPR) Certified Knowledge of Medical Terminology Venipuncture and Capillary Blood Collection Trilingual in English, Igbo and Italian Languages Computer Skills: Microsoft Word, PowerPoint, and Excel Strong Work Ethic, Collaboration, Adaptability, and Problem solving

Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.

Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Hickory Trail Hospital
06.2025 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Patient Service Assistant

JPS Health Network
12.2024 - Current
  • Supported clinical staff with efficient management of supplies inventory, placing orders as necessary to maintain optimal stock levels.
  • Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
  • Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
  • Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
  • Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
  • Increased patient understanding of treatment plans with clear explanations and guidance on next steps.

Manager on Duty

McDonald Grissett Enterprises
10.2022 - Current
  • Inspired teams using motivational leadership style.
  • Tracked employee performance to determine areas of strength and improvement.
  • Executed daily opening and closing procedures to company standard.
  • Maintaining compliance: Ensuring the restaurant complies with safety and hygiene protocols, and that licenses and certifications are up to date: Ensuring good communication between customers, managers and crew
  • Handling Cash and making cash deposits in the bank at the end of each Business day.

Customer Service Agent

American Airlines
06.2017 - Current
  • Sell flight ticket to passengers, Re-book passengers that missed their flight, Check-in passengers on flights, Move jet-bridge from in-bound and out-bound flights, Answer calls from customers, Announce and update customers about flights and gate changes, Help customers with information about inbound and outbound flights, Assist passengers on wheelchairs to get on the plain.

Skilled Technician

JPS HEALTH NETWORK
04.2021 - 10.2022
  • Assembled custom equipment according to client specifications.
  • Collaborated with engineers to develop solutions for complex technical problems.
  • Can perform EKGs, injections, phlebotomy, check patient's respiratory, pulse rate and other patient's care procedures
  • Ability to react calmly and effectively in emergency situations
  • Record and process patient care documentation quickly and accurately
  • Maintain established quality control standards
  • Organize, stock and clean exam and treatment rooms and sterilize instruments
  • Maintain utmost discretion when dealing with sensitive topics
  • BLS, (CPR) Certified
  • Knowledge of Medical Terminology
  • Critical thinking, Time management, Handling pressure

Cashier

HMS Host
02.2015 - 06.2017
  • Counted money in cash drawers and balanced drawer at beginning and end of shift, Adhered to cash handling policies and procedures, Processed cash register transactions, inputted product costs, and gave back change, Provided feedback to store management on products, shortages, and damages, Returned non-purchased products to shelves and performed general merchandising functions, Increased customer satisfaction ratings by providing prompt and accurate service, Greeted customers and provided prompt and friendly service, Verified prices and calculated totals using scanners and point of sale (POS) systems, Obtained thorough knowledge of products sold to assist customers with locating and purchasing items, Assisted customers with locating items, answered questions, and provided directions, Bagged and packaged customer orders and purchases, Operated POS cash registers and counted monies received, Found ways to improve customer experience and acted as store brand ambassador.

Quality Assurance Technician

Elwood Staffing
11.2014 - 02.2015
  • Inspected, maintained, and repaired cellphone equipment to maintain precision of results, Assisted with corrective activities to resolve non-conformance issues, Communicated sub-part results to appropriate personnel to drive production improvements, Reviewed certificates of compliance and test reports to identify non-conformances, Identified and reported non-conformances and discrepancies and created formal audit reports, Coordinated and executed software application testing.

Quality Control Inspector

Boeing soc. coop
10.2008 - 10.2012
  • Established final inspection procedure and matched job specifications, Reported on non-conformance issues and documented findings in forms to help production staff understand and correct problems, Completed quality control and inspection sheets in accordance with ISO standards for maximum benefit, Monitored the proper recycling or disposal of unacceptable products, Carefully documented findings such as weights, quantities and grades in daily reports.

Care Giver

Assistenza Anziani
03.2001 - 08.2012
  • Worked as a Care giver to the Elderly at the Main General Hospital at Parma, Italy
  • Established positive routines to support mental wellbeing.
  • Transported patients to and from medical appointments to promote attendance.
  • Checked on residents multiple times throughout shift.
  • As a Caregiver I assists patients who are unable to complete basic tasks, such as the elderly, the mentally ill or patients with disabilities with mobility assistance and everyday activities.
  • From cooking and cleaning to completing errands and essential duties.
  • My responsibilities and duties include administering medications, helping clients complete personal care tasks, such as bathing, dressing, eating or grooming, and following the patient's prescribed healthcare
  • Offering companionship to patients
  • Taking clients to their medical appointments, the grocery store and other important places
  • Managing medication
  • Preparing meals when needed
  • Providing care across a variety of settings, including group homes and day service programs
  • Keeping the house clean and doing laundry when needed
  • Providing bathing and dressing assistance
  • Keeping proper care records
  • Assisting with finances
  • Encouraging socialization and participation in community activities
  • Communicating with medical professionals about the patient care plan
  • Maintaining a safe and comfortable home and work environment.

Restaurant Waitress

Cascina Di Filippo
09.2000 - 10.2007
  • Completed table setting procedures according to prescribed designs, including maintaining availability of all promotional and menu ephemera, Presented menu promotional items as directed by supervisor, helping to move aging inventory and reduce food waste, Communicated customers' menu choices and special requests to kitchen staff to minimize errors, Upheld high sanitation and safety standards while delivering and serving food, Transported food products, cleaned tables and counters, and stocked dining room supplies, Assisted guests with making menu choices and took note of special requests, Greeted all guests with smile and friendly greeting, Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries, Answered phones and took phone orders for customer pick up or delivery, Fostered fun atmosphere and family-style work environment, Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant, Entered orders, delivered food and beverages, and processed payments, Handled multiple tables at once with high service quality, Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.

Cleaning Crew Member

Pulix-Coop
07.2000 - 10.2007
  • Recognized by employer for exhibiting impeccable cleaning standards, Cleaned and serviced housekeeping equipment and replenished supply inventory, Maintained cleaning equipment in good operable condition, Reduced cleaning time while strictly maintaining cleaning standards and quality guidelines, Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces, Dusted and wiped light fixtures, windowsills, and baseboards, Received consistently positive guest feedback for room cleanliness and service quality, Addressed and resolved maintenance and cleaning needs in guest rooms and common areas, Replaced linens and sanitized blankets, bedsheets, and pillow covers, Reported damages observed while cleaning, Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.

Education

Certification - Clinical Medical Assistant

University Of Arlington, Health-Care Institute (UTA, HCI)
Arlington, Texas

High School Diploma - GED

Saint Maria Goretti
Benin-City, Edo State

Skills

  • Customer service
  • Problem resolution
  • Brand representation
  • Data entry
  • Service upselling
  • Customer consulting
  • Client communication
  • Account updating
  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management

Certification

  • Certified CPR, BLS, ICR

LANGUAGE

English Fluent
Italiano Fluent

Timeline

Mental Health Technician

Hickory Trail Hospital
06.2025 - Current

Patient Service Assistant

JPS Health Network
12.2024 - Current

Manager on Duty

McDonald Grissett Enterprises
10.2022 - Current

Skilled Technician

JPS HEALTH NETWORK
04.2021 - 10.2022

Customer Service Agent

American Airlines
06.2017 - Current

Cashier

HMS Host
02.2015 - 06.2017

Quality Assurance Technician

Elwood Staffing
11.2014 - 02.2015

Quality Control Inspector

Boeing soc. coop
10.2008 - 10.2012

Care Giver

Assistenza Anziani
03.2001 - 08.2012

Restaurant Waitress

Cascina Di Filippo
09.2000 - 10.2007

Cleaning Crew Member

Pulix-Coop
07.2000 - 10.2007

High School Diploma - GED

Saint Maria Goretti

Certification - Clinical Medical Assistant

University Of Arlington, Health-Care Institute (UTA, HCI)

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FRANCA OMOREGIE