Francalique Green
Help at Home Care
Chicago,IL
1
Certification
14
years of professional experience
Experienced Customer Service professional with a proven track record of delivering exceptional service in diverse industries, including healthcare, retail, and transportation. Adept at managing high-pressure situations, maintaining confidentiality, and ensuring customer satisfaction through excellent communication, organizational skills, and a proactive approach to problem-solving.
Work History
Caregiver
1 Year 1 Month- Administered medications and monitored health conditions for clients with varying needs.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Trained new staff on best practices for client care and safety protocols.
- Fostered strong relationships with clients and families, promoting trust and open communication regarding care concerns.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Insurance Agent
7 Months- Developed customized insurance solutions tailored to client needs and risk profiles.
- Educated clients on policy options, coverage details, and claims processes.
- Analyzed market trends to optimize product offerings and enhance competitive positioning.
- Streamlined onboarding process for new clients, improving retention rates significantly.
- Conducted regular client reviews to ensure adequate coverage and identify additional needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Conducted research and identified market trends to develop better strategies for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Pharmacy Technician
2 Years 5 Months- Process and fill prescriptions while adhering to HIPAA regulations to maintain patient confidentiality.
- Managed inventory and restocked medications to maintain efficient pharmacy operations and ensured accurate record-keeping in pharmacy database.
- Resolved customer inquiries about prescriptions, insurance issues, and medication availability to enhance patient satisfaction.
- Collaborated with prescribers to clarify patient prescription needs, improving communication and ensuring optimal patient care.
Retail Merchandiser
6 Months- Restocked and organized merchandise displays, enhancing visual appeal and customer engagement.
- Conducted inventory checks and verified accurate product pricing, supporting consistent customer satisfaction across multiple retail locations.
- Condensed and relocated stock while maintaining product quality standards.
- Provided exceptional customer service while meeting the demands of a fast-paced retail environment.
Sales Associate
1 Year 10 Months- Operated cash register and processed monetary transactions with accuracy, ensuring smooth customer experiences.
- Stocked shelves and organized sales floor, contributing to an inviting shopping environment.
- Multitasked efficiently in a fast-paced retail environment, ensuring timely completion of tasks.
- Multitasked in fast-paced retail setting, completing tasks promptly to enhance overall store operations.
Merchandiser
5 Months- Arranged merchandise on shelves per company standards to enhance product visibility.
- Restocked outdated or out-of-stock items, improving customer access to products.
- Adjusted pricing labels and markdowns for promotional sales.
- Supported team members in daily operations, contributing to a cohesive work environment.
Volunteer
1 Month- Organized and facilitated training sessions for athletes and volunteers, enhancing event readiness.
- Coordinated logistics for local and regional events, ensuring smooth execution of activities.
- Developed educational materials to promote inclusion and awareness of Special Olympics programs.
- Mentored new volunteers, fostering a collaborative environment and building team morale.
- Volunteered with the Special Olympics which provides year-round sports training and athletic competitions in a variety of Olympic-type sports for children and adults with intellectual
disabilities - Managed a small group of children and catered to their needs
- Provided personal attention to each child
- Managed and supervised activities, distributed toys and play materials
- Maintained a secure and healthy environment
- Prepared and served meals, snacks, and helped children with meal service
Receptionist
5 Months- Handled high volumes of inbound/outbound calls to resolve customer questions and concerns, enhancing client satisfaction.
- Scheduled client appointments and managed daily office schedules.
- Organized and maintained confidential client files and documentation for efficient retrieval and compliance.
- Created a welcoming environment for clients, promptly addressing their needs to foster positive experiences.
Sales Associate
6 Months- Guided customers in product selection by offering detailed information on features and pricing, enhancing their purchasing decisions.
- Assisted customers with product selection, providing detailed information on features and pricing.
- Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Facilitated operations across multiple departments.
Customer Service Representative
7 Months- Coordinated transportation services for clients, enhancing service timeliness and efficiency.
- Recorded trip requests with accurate coding and detailed records, supporting operational integrity.
- Reported unusual trip circumstances and worked closely with supervisors to resolve issues.
- Achieved monthly service standards, reflecting reliability and commitment to quality service.
Childcare Provider
3 Months- Supervised children's daily activities to enhance safety and engagement in developmental tasks.
- Prepared nutritious meals and snacks to meet individual dietary needs and promote healthy eating habits.
- Maintained a clean and secure environment for children and staff.
- Communicated with parents about children's progress and activities to foster strong partnerships in their development.
Customer Service Representative
9 Months- Responded to customer inquiries in a timely manner. and complaints, providing solutions to resolve issues effectively.
- Assisted in the promotion and sale of additional services and products.
- Promoted and sold additional services and products, enhancing customer satisfaction and loyalty.
- Directed unresolved issues to appropriate departments for resolution. to relevant departments for further action..
Education
High School Diploma/GED
Skills
HIPAA Compliance & Confidentiality
Customer Service Excellence
Care Plan Coordination
Medication Management
Medication administration
Inventory Management & Merchandising
Electronic Health Records
Self-motivated organization
Strong ethics
Accomplishments
- Resolved product issue through consumer testing.
- Completed a two year readiness program which involved a fifteen-day workshop that concentrated on job readiness skill, employment skills, computer skills, and career development planning
- Acquired money management/ financial literacy using FDIC’s “Money Smart” program
- Working towards becoming nationally certified in “ Customer Service” by the National Retail
Federation - Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Pharmacy Technician License (March 2022 – March 2024), Driver's License (Valid through November 2026)
Timeline
Caregiver
Help at Home Care
08.2025 - 09.2026Read More
Insurance Agent
One Digital
09.2024 - 04.2025Read More
Pharmacy Technician
CVS Health
03.2022 - 08.2024Read More
Retail Merchandiser
Pepsi
02.2020 - 08.2020Read More
Sales Associate
Aldi
02.2018 - 12.2019Read More
Merchandiser
Food for Less
09.2017 - 02.2018Read More
Volunteer
Special Olympics
06.2017 - 07.2017Read More
Receptionist
H&R Block
12.2016 - 05.2017Read More
Sales Associate
Finish Line/Macy's
11.2015 - 05.2016Read More
Customer Service Representative
MTM
02.2015 - 09.2015Read More
Childcare Provider
Open Arms Daycare
07.2014 - 10.2014Read More
Customer Service Representative
Shoretech
11.2012 - 08.2013Read More
ASN, Preparatory Institute
High School Diploma/GED
Read More