Franceau Val
Orlando
Summary
Detail-oriented IT Support Engineer skilled in configuration management and remote desktop support. Proven ability to diagnose complex issues and enhance user experience through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
pirah prime services
Orlando
01.2023 - Current
- Delivered technical support for end-users, addressing software and hardware issues to minimize downtime.
- Diagnosed and resolved network connectivity problems, enhancing reliability for multiple client systems.
- Assisted in the deployment of new computer systems and software applications.
- Documented support requests and resolutions in ticketing system, facilitating knowledge sharing and future issue resolution.
- Monitored system performance to identify potential issues before they escalated.
- Ensured compliance with company IT policies during support interactions and installations.
- Developed and maintained user accounts, permissions, and access rights.
Data Analyst
tropical
Orlando
01.2024 - 01.2026
- Analyzed large datasets to identify trends and support informed decision-making.
- Developed interactive dashboards using visualization tools to enhance data presentation.
- Conducted data quality assessments to verify accuracy and maintain integrity of datasets.
- Provided training and support to team members on data analysis techniques and tools.
- Implemented best practices for data management to streamline workflows and improve efficiency.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Delivered data-driven insights to enhance strategic decision-making.
Tax Preparer
Leena professional services
Orlando
01.2024 - 10.2024
- Prepared individual tax returns using IRS guidelines and software tools.
- Reviewed client financial records for accuracy and completeness.
- Gathered and organized client data to ensure accurate completion of tax forms.
- Addressed client tax-related questions and guided documentation preparation.
- Coordinated with team members to ensure timely completion of tax preparation and filing.
- Filed electronically through approved software programs.
- Updated knowledge on changing tax laws and regulations for compliance.
Education
Bachelor of Science -
Computer Science
Southeastern University01-2023
Skills
- Remote desktop support
- Incident management
- Desktop deployment
- Hardware diagnostics
- IT asset management
- Configuration management
- Network architecture
Languages
English
Full Professional
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
Spanish
Elementary
Timeline
Data Analyst
tropical
01.2024 - 01.2026
Tax Preparer
Leena professional services
01.2024 - 10.2024
IT Support Engineer
pirah prime services
01.2023 - Current
Bachelor of Science -
Computer Science