Summary
Overview
Work History
Education
Skills
Timeline
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Francein Wickman

MECHANICSBURG

Summary

Dynamic and results-driven professional with extensive experience in customer service at Lowe's Home Improvement. Proven track record in cash handling and fostering customer relations, enhancing satisfaction through effective communication and empathy. Recognized for mentoring staff and improving operational efficiency in fast-paced environments. Committed to excellence and reliability in all tasks.

Overview

30
30
years of professional experience

Work History

Cashier/service Desk

Lowes Home Improvment
06.2001 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Laborer

Mid West Exp
02.2012 - 08.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Lead Photo Tech/cashier

Sams Club
01.2008 - 11.2012
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.

Head Cashier

Winn Dixie Supermarket
07.1995 - 03.2008
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.

SORE Manager

Family Dollar
07.1998 - 03.2001
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

REquired

Hornell SR High School
Hornell, NY
06-1982

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation

Timeline

Laborer

Mid West Exp
02.2012 - 08.2019

Lead Photo Tech/cashier

Sams Club
01.2008 - 11.2012

Cashier/service Desk

Lowes Home Improvment
06.2001 - 05.2025

SORE Manager

Family Dollar
07.1998 - 03.2001

Head Cashier

Winn Dixie Supermarket
07.1995 - 03.2008

REquired

Hornell SR High School
Francein Wickman