Francella Carey
Summary
Enthusiastic Sales and Customer Service professional with expertise in identifying prospects and converting leads into clients. Results-driven candidate known for outstanding communication, customer service and conflict resolution abilities. Detail-oriented team player with strong organizational skills and is able to handle multiple projects simultaneously, with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Sales Associate
SweatHouz
09.2023 - Current
- Welcomed clients with friendly greeting, answered general questions, and gathered nature of visit.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Confirmed appointments, communicated with clients, and updated client records.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Handled payments and processed credit card transactions.
- Enforced spa policies, following company procedures at all times.
Dispatcher
Daryl Flood
03.2022 - 07.2024
- Scheduled and organized delivery routes.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Sales Representative
Macy's
04.2021 - 05.2022
- Welcomed customers and provided assistance in locating and purchasing products.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Education
Some College - Mass Communication
Georgia Perimeter
Dunwoody, GASkills
- Exceptional customer service
- Outgoing Personality
- Reliable and punctual
- Verbal/written communication
- Client Account Management
- Complex Problem-Solving
- Attention to Detail
- Persuasion techniques
- Time Management
- Goal-Driven
Timeline
Sales Associate
SweatHouz
09.2023 - Current
Dispatcher
Daryl Flood
03.2022 - 07.2024
Sales Representative
Macy's
04.2021 - 05.2022
Some College - Mass Communication
Georgia Perimeter
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