Frances Bixby
Chicago
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auction Operations Specialist
Unicorn Auctions
09.2025 - Current
- Bottle Intake & Processing: Performed data entry, cataloged bottles, and ensure details such as brand, vintage, pick, proof, age, and condition are recorded accurately.
- Receiving Operations: Handled incoming packages and assisted sellers during in-person bottle drop-offs, verifying shipments and managing intake processes.
- Inspection & Quality Control: Reviewed bottles for authenticity, condition, and quality before processing for auction, paying close attention to high-value items.
- Collaboration: Worked closely with the Auction Launch team and warehouse staff to streamline bottle intake and ensure auction readiness.
- Organization & Logistics: Maintained a well-organized intake area, track incoming shipments, and communicated with the team to resolve discrepancies.
Substitute Teacher
The Latin School Of Chicago
09.2023 - 06.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
AI Developer
Outlier
05.2024 - 02.2025
- Compiled, cleaned and manipulated data for proper handling.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
House Manager
The Athenaeum Center
10.2023 - 11.2024
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Substitute Teacher
ESS
02.2023 - 09.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Concessions Worker
West Shore Theatre
01.2023 - 09.2023
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Theatre Manager
Gamut Theatre
05.2022 - 08.2022
- Managed multiple customer and business owners inquiries each day to build connections and nurture relationships for the theatre
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Handled touring contracts for theatre companies
- Provided support to customer with concerns in a timely, thoughtful manner to ensure a good customer experience
- Trained new employees on proper protocols and customer service standards
- Provided support to new or less-experienced employees working in customer-facing roles
Education
Bachelor of Arts - Theatre
Muhlenberg College
Allentown, PA05.2022
Skills
- Time Management
- Strategic Planning
- Troubleshooting
- Schedule Preparation
- Public Speaking
- Google Suite
- Microsoft Office
- Relationship building and management
- Editing
- Data entry
- Quality control
- Inventory management
- Customer service
Certification
- CPR/AED Certification
- First Aid Certification - American Red Cross.
- ServSafe Food Handler's Certification
Timeline
Auction Operations Specialist
Unicorn Auctions
09.2025 - Current
AI Developer
Outlier
05.2024 - 02.2025
House Manager
The Athenaeum Center
10.2023 - 11.2024
Substitute Teacher
The Latin School Of Chicago
09.2023 - 06.2025
Substitute Teacher
ESS
02.2023 - 09.2023
Concessions Worker
West Shore Theatre
01.2023 - 09.2023
Theatre Manager
Gamut Theatre
05.2022 - 08.2022
Bachelor of Arts - Theatre
Muhlenberg College
Comedy
- Second City: Comedy Studies, Conservatory, Grad Revue
- Improviser for Vagabond Variety Hour in Chicago
- Writer for The Belladonna and Tease and Resist
- Member of improv group People People
- Member/President of improv/sketch group Damsels in Excess