Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Languages
Timeline
Generic

Frances Childers

Columbus

Summary

Dynamic Customer Account Manager with a proven track record at Pratt & Whitney, excelling in client relationship management and driving continuous improvement initiatives. Recognized for enhancing operational efficiency and achieving significant sales growth. Skilled in SAP systems and fostering collaborative teamwork, I am dedicated to delivering exceptional customer experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Account Manager

Pratt & Whitney
Columbus
10.2023 - Current
  • Managed customer relationships from contract inception to delivery and sustainment.
  • Monitored compliance with contractual obligations, SLAs, and KPIs.
  • Facilitated customer meetings and program reviews to provide performance updates.
  • Addressed customer inquiries and escalations promptly to maintain satisfaction.
  • Coordinated cross-functionally with supply chain, engineering, logistics, and finance teams.
  • Identified growth opportunities within existing accounts to support business development.
  • Collaborated with internal teams to align efforts with engine sales and aftermarket services objectives.
  • Contributed to continuous improvement initiatives enhancing operational efficiency.

Manufacturing/Operations Supervisor

Pratt & Whitney
Asheville
10.2022 - 10.2023
  • Supervised daily manufacturing operations to maintain production efficiency and quality standards.
  • Trained employees on safety protocols and operational procedures to ensure compliance.
  • Coordinated team activities to consistently meet production schedules and deadlines.
  • Led three daily meetings to align team goals and address operational concerns.
  • Monitored equipment performance to minimize downtime and enhance productivity.
  • Implemented process improvements that streamlined workflows and reduced waste during production cycles.
  • Collaborated with cross-functional teams to effectively resolve operational issues.
  • Managed hiring, training, payroll, and scheduling of vacation and sick requests.

Production Supervisor

Pratt & Whitney, DARO
Arlington
10.2017 - 10.2022
  • Supervised team of 15 employees across three shifts to fulfill customer demands.
  • Ensured compliance with EH&S regulations while promoting UTC ACE Principles.
  • Collaborated with team to resolve global cathode issue, generating $500K sales increase.
  • Achieved over 2000 hours saved and $320K annual puck savings through effective leadership.
  • Implemented ultrasonic peening, reducing cycle time by 90% and floor space usage by 75%.
  • Maintained 100% on-time delivery for units and regular parts flow from DARO customers.
  • Coordinated critical parts ordering with vendors, contractors, and engineering teams.
  • Trained and mentored new staff on safety protocols and operational procedures.

Chemistry specialist/Engineer Technician

Pratt & Whitney, DARO
Arlington
10.2015 - 10.2017
  • Served as primary delegate for engineering regarding tank chemistry for CBN Turbo Tip line.
  • Conducted comprehensive testing and formulated new tank makeups for all CBN Turbo Tip processes.
  • Updated chemical usage reports accurately for EHS and RTX compliance.
  • Scheduled TPMs around production, incorporating spare tanks to enhance production efficiency.
  • Ensured adherence to EHS, state, and local regulations consistently.
  • Developed innovative tools that minimized EHS issues and earned recognition for design excellence.
  • Authored standard operating procedures for chemical testing protocols.
  • Trained junior staff on analytical techniques to uphold laboratory best practices.

Receiving inspector, Inspector and Final Inspector

Pratt & Whitney, DARO
Arlington
01.2014 - 10.2015
  • Inspected and moved parts in compliance with FAA, ESA, and EAAS guidelines.
  • Trained operators on process inspections to ensure standards for final inspectors.
  • Documented discrepancies and communicated issues to suppliers and management.
  • Collaborated with quality assurance teams to resolve product quality concerns.
  • Maintained organized inspection area to uphold safety standards.
  • Developed processes that enhanced efficiency in receiving operations.
  • Compiled inspection report data for quality assurance review.
  • Inspected incoming shipments for adherence to specifications and quality standards.

Education

Some College (No Degree) - Composite Bonding

Tarrant County College
Fort Worth, TX

Skills

  • Microsoft Office suite proficiency
  • SAP systems expertise
  • Inventory control strategies
  • Production scheduling techniques
  • Client relationship management
  • Contract adherence practices
  • Performance evaluation methods
  • Collaborative teamwork initiatives
  • Manufacturing process optimization
  • Continuous improvement methodologies
  • Quality control measures
  • Leadership and team development
  • Communication effectiveness skills
  • Analytical problem-solving techniques
  • Time efficiency strategies
  • Conflict mediation skills
  • Training and development programs
  • Performance assessment tools
  • Customer experience enhancement strategies
  • Account management expertise
  • Multitasking capabilities
  • Strategic planning frameworks
  • Self-driven motivation
  • Decision-making processes
  • Product presentation skills
  • Team engagement and collaboration

Additional Information

  • AWARDS , Pratt & Whitney Leadership Award "For all the Marbles" ultra-peen Pratt & Whitney Leadership Award "The Puck Stops Here" cathode RTX OSC Environmental, Health & Safety "The Triple Play" shot peen Pratt & Whitney Leadership Award "The Leaner Meaner Laser Cleaner"

Accomplishments

  • Pratt & Whitney Leadership Award "For all the • Marbles" ultra-peen
  • Pratt & Whitney Leadership Award "The Puck Stops Here" cathode
  • RTX OSC Environmental, Health & Safety "The Triple Play" shot peen
  • Pratt & Whitney Leadership Award "The Leaner Meaner Laser Cleaner"

Certification

  • Composite Bonding
  • Core Professional

Languages

English
Professional

Timeline

Customer Account Manager

Pratt & Whitney
10.2023 - Current

Manufacturing/Operations Supervisor

Pratt & Whitney
10.2022 - 10.2023

Production Supervisor

Pratt & Whitney, DARO
10.2017 - 10.2022

Chemistry specialist/Engineer Technician

Pratt & Whitney, DARO
10.2015 - 10.2017

Receiving inspector, Inspector and Final Inspector

Pratt & Whitney, DARO
01.2014 - 10.2015

Some College (No Degree) - Composite Bonding

Tarrant County College