Frances Cox
Florence,SC
Summary
Proven track record in customer service and problem-solving, demonstrated at Stuckey Brothers, INC by effectively managing high-stress situations and resolving complex customer complaints. Skilled in data entry and critical thinking, consistently improving user experience and operational efficiency. Achieved significant reductions in customer service issues through active listening and innovative process improvements.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Stuckey Brothers, INC
02.2018 - Current
- Managed approximately 50 incoming calls, emails and chats per day from customers.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Administrative Assistant
Tupperware Manufacturing
01.2005 - 12.2013
- Implemented production orders from Production Planning Department for Packing department to complete.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted with human resources tasks such as updating approximately 40 employee's files or submitting time-off requests per company policy guidelines.
- Monitored and corrected inventory discrepancies.
Education
GED -
Hemingway High School
Hemingway, SCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Payment Processing
- Scheduling
- Product Knowledge
- Order Processing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Stuckey Brothers, INC
02.2018 - Current
Administrative Assistant
Tupperware Manufacturing
01.2005 - 12.2013
GED -
Hemingway High School
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