Frances Rangel
LOMPOC,CA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Wine Valley Inn And Cottages
03.2018 - 11.2021
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Assistant Manager
Wine Valley Inn & Cottages
08.2010 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Lompoc High School
Lompoc, CASkills
- Staff Management
- Conflict Management
- Data Entry
- Senior Leadership Support
- Front Office Management
- Telephone Reservations
- Inquiry Response
- Policy and Procedure Modification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Office Manager
Wine Valley Inn And Cottages
03.2018 - 11.2021
Assistant Manager
Wine Valley Inn & Cottages
08.2010 - 04.2016
Lompoc High School
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