Open To Work
Frances De La Cruz
Oceanside,CA
Work Preference
Summary
Provide comprehensive administrative support by managing confidential information and optimizing office workflows. Bilingual capabilities enhance collaboration, while meticulous attention to detail streamlines processes and supports team efficiency.
Overview
11
11
years of professional experience
Work History
Administrative Legal Assistant
CNA Insurance
11.2015 - 07.2021
- Maintained confidentiality of files using Team Connect ADP to safeguard sensitive information.
- Supported administrative functions by assisting staff in scheduling appointments and organizing meetings.
- Utilized online calendaring system to coordinate schedules across multiple team members.
- Managed document uploads to Team Connect from multiple sources, ensuring accurate integration of large ShareFile materials with embedded documents.
- Updated legal library resource database to improve information retrieval.
- Organized incoming faxes, letters, and emails to ensure efficient distribution throughout the office.
- Processed outgoing correspondence and mail via UPS, facilitating timely communication.
- Monitored office supplies inventory and placed orders to maintain stock levels.
Customer Service Representative
Toshiba America Business Solutions - Volt Workforce Solutions
Anaheim, California
02.2015 - 07.2015
- Provided outstanding customer service through multiple communication channels.
- Cultivated strong customer relationships by offering tailored support and guidance.
- Addressed escalated calls, utilizing conflict resolution techniques effectively.
- Monitored order status, facilitated returns, and processed RMA credits to enhance customer satisfaction.
- Ensured accuracy in order fulfillment and data entry tasks.
- Managed order administration and account management processes to ensure seamless operations.
- Supported inside account representatives in daily operations to streamline workflow and improve service delivery.
- Partnered with technical teams to address complex customer inquiries efficiently.
Sales Support Coordinator
HD Supply Facilities Maintenance
San Diego, California
01.2013 - 09.2014
- Supported Field Account Representatives in order management, return processing, and warranty review to ensure timely resolution and customer satisfaction.
- Regularly run PPR, ROF, ID Green PPR, PB List and MSDS reports for FAR's
- Researched customer purchase history, delivery times, orders, and returns for FAR's via phone and email to provide accurate information and facilitate effective communication.
- Directed client and potential client calls, web leads, e-mails, and faxes to appropriate sales team members for prompt assistance and enhanced customer experience.
Customer Service Representative
HD Supply Facilities Maintenance
San Diego, California
02.2010 - 01.2013
- Handled high volumes of calls, resolving customer inquiries and delivering accurate information.
- Assisted customers with product inquiries and troubleshooting technical issues.
- Resolved complex customer concerns in partnership with technical teams.
- Collaborated with departments to implement strategies that improved customer satisfaction.
- Analyzed customer inquiries to develop targeted action plans and responses.
- Processed service requests through internal ticketing system efficiently.
- Coordinated with sales team to ensure seamless service delivery.
- Developed customer care training modules for new hires and ongoing employee education.
Education
Diploma - General Education
Vista Learning Academy
Vista, California05-2008
Some College (No Degree) -
Mira Costa College
Oceanside, CA05-2026
Skills
- Bilingual communication in English and Spanish
- Organizational skills
- Deadline management
- Quick learning
- Team collaboration
- Independent work ethic
- Microsoft Office proficiency
- Salesforce CRM expertise
- Active listening
- Attention to detail
- Analytical thinking
- Deductive reasoning
- Data entry
- Conflict resolution
- Time management
- Billing and invoicing
- Document filing
- Confidentiality
- Data management
Professional Objectives
To work with lawyers by performing research and investigative tasks to assist and support with their legal actions and proceedings.
Timeline
Administrative Legal Assistant
CNA Insurance
11.2015 - 07.2021
Customer Service Representative
Toshiba America Business Solutions - Volt Workforce Solutions
02.2015 - 07.2015
Sales Support Coordinator
HD Supply Facilities Maintenance
01.2013 - 09.2014
Customer Service Representative
HD Supply Facilities Maintenance
02.2010 - 01.2013
Diploma - General Education
Vista Learning Academy
Some College (No Degree) -
Mira Costa College