Victoria Rodriguez

• Serve as the primary point of contact for clients by answering calls, providing case updates, and addressing inquiries.
• Conduct client intake by gathering and documenting information from prospective clients.
• Utilize Cerenade to assist with immigration case management and client record maintenance.
• Use Monday.com to track case progress, deadlines, and workflow tasks.
• Manage attorney and office calendars by scheduling client consultations, follow-up appointments, and meetings.
• Coordinate appointment scheduling and maintain organized calendars to ensure timely case progression.
• Collaborate with attorneys and staff through Microsoft Teams to support daily operations.
• Prepare, organize, and maintain legal documents, case files, and client records.
• Maintain confidentiality while handling sensitive client information.

• Prepare, organize, and maintain criminal defense case files and legal documents.
• Communicate with clients to schedule appointments and provide case-related information.
• Manage attorney calendar, including court dates, deadlines, and client meetings.
• Answer calls, route messages, and support daily office operations.
• Provide administrative and legal support both remotely and in-office.
• File, scan, and organize documents both electronically and physically.
• Remote & on-site

• Supervised transportation safety functions and ensured DOT compliance.
• Maintained safety databases and documented vehicle accidents and incidents.
• Coordinated with insurance providers regarding claims and safety records.
• Prepared reports and maintained equipment and compliance documentation.
• Remote & on-site

• Greeted customers and assisted with insurance policy inquiries.
• Answered 40–50 calls daily and directed communications appropriately.
• Processed payments, handled filing, and managed incoming and outgoing mail.
• Supported office staff with administrative and clerical tasks.

• Supervised residents and documented incidents, movement, and compliance activities.
• Conducted safety checks and enforced facility policies and procedures.
• Maintained accurate records and ensured safety and security protocols.